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Konsumentenverhalten
Indien
125,050
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104,996
Bank
67,055
Relationship marketing
31,413
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30,753
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24,156
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6,852
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8
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Han, Heesup
91
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62
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42
Hollebeek, Linda D.
41
Verhoef, Peter C.
36
Usman, Osly
33
Ahn, Jiseon
30
Kumar, V.
30
Prentice, Catherine
30
Rather, Raouf Ahmad
29
Wong, IpKin Anthony
29
Huber, Frank
27
Sharma, Piyush
27
Bang, Nguyen
26
Dwivedi, Yogesh K.
25
Gil Saura, Irene
25
Hyun, Sunghyup Sean
25
Klaus, Philipp
25
Chawla, Deepak
24
Paul, Justin
24
Bilgihan, Anil
23
Balaji, M. S.
22
Grewal, Dhruv
22
Khan, Imran
22
Law, Rob
22
Prashar, Sanjeev
22
Russell-Bennett, Rebekah
22
Aksoy, Lerzan
21
Hwang, Jinsoo
21
Mittal, Vikas
21
Prayag, Girish
21
Qu, Hailin
21
Rahman, Zillur
21
Roy, Sanjit
21
Sreejesh, S.
21
Jain, Varsha
20
Japutra, Arnold
20
Kumar, Vikas
20
So, Kevin Kam Fung
20
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European Commission / Directorate-General for Taxation and Customs Union
4
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4
Völkerbund / Sub-Committee of Experts for the Unification of Customs Tariff Nomenclature
3
Friedrich-Schiller-Universität Jena
2
Great Britain / Customs Establishment
2
International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
Rheinisch-Westfälische Technische Hochschule Aachen
2
Springer-Verlag GmbH
2
University of Madras / Department of Commerce
2
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
2
AMA Summer Academic Conference <2021, Online>
1
AMA Summer Academic Conference <2023, San Francisco, Calif.>
1
AMA Summer Academic Conference: Bridging Gaps Marketing in an Age of Disruption <2020, Online>
1
AMA Winter Academic Conference <2020, San Diego, Calif.>
1
AMA Winter Academic Conference <2024, Online>
1
AMA Winter Academic Conference <2024, Saint Pete Beach, Fla.>
1
All India Sociological Conference <45., 2019, Trivandrum>
1
American Economic Association
1
Associated Chambers of Commerce and Industry of India
1
Association for the Study of the Grants Economy, New Orleans, 27.12.1971
1
Bain & Company <Boston, Mass.>
1
Berlingske Annoncecenter
1
Bertelsmann Stiftung
1
Books on Demand GmbH <Norderstedt>
1
China / Hai guan zong shui wu si shu
1
Christian-Albrechts-Universität zu Kiel
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <5, 1980, Saint Louis, Mo.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Consumer Unity & Trust Society
1
Cotton Council International
1
Customs Co-operation Council
1
Deutsche Bundespost Postdienst
1
Deutsche Marketing-Vereinigung
1
Deutschland / Bundeswehr / Universität Hamburg
1
Dr. Hans-Joachim Köster <Firma>
1
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Journal of retailing and consumer services
803
Journal of business research : JBR
576
International journal of hospitality management
413
The journal of services marketing
247
International journal of contemporary hospitality management
192
Journal of hospitality marketing & management
163
Asia Pacific journal of marketing and logistics
158
Psychology & marketing
155
Journal of travel and tourism marketing
154
The journal of product & brand management
141
Tourism management : research, policies, practice
136
The service industries journal
135
Cogent business & management
134
Journal of the Academy of Marketing Science
121
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
118
Marketing intelligence & planning
113
Services marketing quarterly
107
The journal of brand management : an international journal
105
Journal of retailing
104
Journal of strategic marketing
102
The international review of retail, distribution and consumer research
102
Journal of service management
101
Industrial marketing management : the international journal for industrial and high-tech firms
100
International journal of consumer studies
96
International journal of retail & distribution management
96
European journal of marketing : EJM
93
International journal of electronic marketing and retailing : IJEMR
92
Journal of service research : JSR
89
Journal of marketing
87
The international journal of bank marketing : IJBM
86
International journal of retail and distribution management
85
International journal of Indian culture and business management
84
Service business
84
Journal of internet commerce
83
Journal of Islamic marketing
78
International journal of internet marketing and advertising : IJIMA
77
Global business review
76
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
75
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
72
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
70
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ECONIS (ZBW)
19,514
EconStor
18
OLC EcoSci
7
USB Cologne (EcoSocSci)
1
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1
The long-term impact of service failure and recovery
Norvell, Tim
;
Kumar, Piyush
;
Dass, Mayukh
- In:
Cornell hospitality quarterly : CQ
59
(
2018
)
4
,
pp. 376-389
Persistent link: https://www.econbiz.de/10011943078
Saved in:
2
Customer satisfaction index as a performance evaluation metric : a study on Indian e-banking industry
Rajendran, Ragu Prasadh
;
Suresh, Jayshree
- In:
International journal of business
22
(
2017
)
3
,
pp. 251-274
Persistent link: https://www.econbiz.de/10011747417
Saved in:
3
Exploring relationship among customer dissatisfaction, complaints, and loyalty in the virtualized environment : roles of advanced services
Cho, Yoon C.
- In:
International business and economics research journal
12
(
2013
)
11
,
pp. 1343-1360
Persistent link: https://www.econbiz.de/10010233767
Saved in:
4
Planning and implementing effective service guarantee programs
Berman, Barry
;
Mathur, Anil
- In:
Business horizons
57
(
2014
)
1
,
pp. 107-116
Persistent link: https://www.econbiz.de/10010243454
Saved in:
5
The effects of customer dissatisfaction on switching behavior in the service sector
Cho, Yoon C.
;
Song, Juyeon
- In:
Journal of business & economics research
10
(
2012
)
10
,
pp. 579-591
Persistent link: https://www.econbiz.de/10009659212
Saved in:
6
Customer dissatisfaction responses to restaurant service failures : insights into noncomplainers from a relational perspective
Ro, Heejung
- In:
Journal of hospitality marketing & management
24
(
2015
)
3/4
,
pp. 435-456
Persistent link: https://www.econbiz.de/10011292830
Saved in:
7
Silent voices : nonbehavioral reactions to service failures
Ro, Heejung
;
Mattila, Anna S.
- In:
Services marketing quarterly
36
(
2015
)
2
,
pp. 95-111
Persistent link: https://www.econbiz.de/10011290006
Saved in:
8
How does culture impact customer evaluation in online complaining? : evidence from Germany and
India
Sengupta, Sanchayan
- In:
Journal of global information management : an official …
28
(
2020
)
2
,
pp. 131-159
Persistent link: https://www.econbiz.de/10012304208
Saved in:
9
Focusing on complaints handling for customer satisfaction and loyalty : the case of Indonesian public banking
Salim, Agus
;
Setiawan, Margono
;
Rofiaty, R.
;
Rohman, Fatchur
- In:
European research studies
21
(
2018
)
3
,
pp. 404-416
Persistent link: https://www.econbiz.de/10012220318
Saved in:
10
Analyse des Nachkaufverhaltens als Folge der Zufriedenheit mit Finanzdienstleistungen
Breyer, Martin
-
1998
Persistent link: https://www.econbiz.de/10000646036
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