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Konsumentenverhalten
Service quality
24,157
Dienstleistungsqualität
23,240
Customer satisfaction
7,140
Kundenzufriedenheit
6,949
Consumer behaviour
5,223
Relationship marketing
4,687
Beziehungsmarketing
4,665
Qualitätsmanagement
2,896
Quality management
2,862
Wirtschaftsprüfung
2,836
Financial audit
2,834
Krankenhaus
2,338
Hospital
2,336
Health care
2,072
Gesundheitsversorgung
2,045
Gesundheitswesen
1,703
Health care system
1,688
Product quality
1,668
Produktqualität
1,655
Theorie
1,460
Theory
1,460
USA
1,276
United States
1,264
Dienstleistungssektor
1,242
Service industry
1,239
service quality
1,232
Customer service
1,187
Kundenservice
1,131
Hotel industry
1,061
Hotellerie
1,059
Beschwerdemanagement
1,005
Complaint management
1,005
Deutschland
961
Germany
949
Hochschule
879
Higher education institution
873
Online retailing
868
Online-Handel
868
Patients
814
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Undetermined
2,864
Free
876
CC license
147
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Article
4,600
Book / Working Paper
576
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Article in journal
4,463
Aufsatz in Zeitschrift
4,463
Aufsatz im Buch
109
Book section
109
Graue Literatur
80
Non-commercial literature
80
Working Paper
62
Arbeitspapier
61
Hochschulschrift
60
Thesis
42
Conference paper
34
Konferenzbeitrag
34
Collection of articles of several authors
12
Sammelwerk
12
Bibliografie enthalten
9
Bibliography included
9
Collection of articles written by one author
4
Konferenzschrift
4
Sammlung
4
Aufsatzsammlung
3
Case study
3
Fallstudie
3
Conference proceedings
2
Mikroform
2
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1
Government document
1
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1
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1
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1
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English
5,106
German
68
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1
French
1
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1
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Han, Heesup
42
Mattila, Anna S.
32
Prentice, Catherine
18
Usman, Osly
18
Law, Rob
16
Wong, IpKin Anthony
16
McColl-Kennedy, Janet R.
15
Sharma, Piyush
15
Bilgihan, Anil
13
Prybutok, Victor R.
13
Sparks, Beverley
13
Gong, Taeshik
12
Kim, Woo Gon
12
Söderlund, Magnus
12
Balaji, M. S.
11
Jang, Soocheong (Shawn)
11
Propper, Carol
11
Ahn, Jiseon
10
Grégoire, Yany
10
Gursoy, Dogan
10
Hanks, Lydia
10
Line, Nathaniel D.
10
Miao, Li
10
Qu, Hailin
10
Roy, Sanjit
10
Russell-Bennett, Rebekah
10
Van Vaerenbergh, Yves
10
Wu, Luorong
10
Yi, Youjae
10
Hyun, Sunghyup Sean
9
Lee, Seonjeong
9
Quach, Sara
9
Sreejesh, S.
9
Voorhees, Clay M.
9
Wu, Hung-Che
9
Ali, Faizan
8
Amin, Muslim
8
Cobanoglu, Cihan
8
Fan, Alei
8
Fernandes, Teresa
8
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National Bureau of Economic Research
3
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
2
Christian-Albrechts-Universität zu Kiel
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
Excellence in Services International Conference <26., 2023, Paisley>
1
Friedrich-Schiller-Universität Jena
1
Great Britain / Customs Establishment
1
IGI Global
1
Lunds Universitet / Institutet för Ekonomisk Forskning
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Springer Fachmedien Wiesbaden
1
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Published in...
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International journal of hospitality management
253
Journal of retailing and consumer services
243
The journal of services marketing
140
Journal of business research : JBR
131
International journal of contemporary hospitality management
116
Journal of hospitality marketing & management
98
The service industries journal
77
Journal of travel and tourism marketing
74
Services marketing quarterly
71
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
62
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
52
Tourism management : research, policies, practice
52
Journal of service research : JSR
50
Journal of service management
49
Service business
46
Cogent business & management
45
Journal of service research
40
Asia Pacific journal of marketing and logistics
39
Journal of hospitality and tourism insights
38
International journal of quality and service sciences
33
Journal of air transport management
33
The international journal of bank marketing : IJBM
32
Total quality management & business excellence
32
Psychology & marketing
31
International journal of services and operations management
29
International journal of services, economics and management
29
International journal of quality & reliability management
28
Journal of Islamic marketing
28
Journal of service theory and practice
28
European journal of marketing : EJM
27
The TQM journal : the international review of organizational improvement
26
Journal of service theory and practice : JSTP
25
Managing service quality : MSQ ; an international journal
25
Marketing intelligence & planning
25
International journal of bank marketing
24
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
23
International journal of electronic marketing and retailing : IJEMR
23
Journal of the Academy of Marketing Science
23
Journal of retailing
22
Journal of strategic marketing
22
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ECONIS (ZBW)
5,175
EconStor
1
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1
Measurement scales for technology-generated customer contact
Rudran, Raghunath
;
Kumar, J. Ajith
- In:
International journal of operations & production …
37
(
2017
)
5
,
pp. 534-556
Persistent link: https://www.econbiz.de/10011661472
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2
Fifteen years of research on customer loyalty formation : a meta-analytic structural equation model
So, Kevin Kam Fung
;
Yang, Yang
;
Li, Xiang
- In:
The Cornell hospitality quarterly
66
(
2025
)
2
,
pp. 253-272
Persistent link: https://www.econbiz.de/10015371704
Saved in:
3
Hedonic motivations in online consumption behaviour
Martínez-López, Francisco J.
;
Pla-García, Cintia
; …
- In:
International journal of business environment : IJBE
8
(
2016
)
2
,
pp. 121-151
Persistent link: https://www.econbiz.de/10011624590
Saved in:
4
Utilitarian motivations in online consumption : dimensional structure and scales
Martínez-López, Francisco J.
;
Pla-García, Cintia
; …
- In:
Electronic commerce research and applications
13
(
2014
)
3
,
pp. 188-204
Persistent link: https://www.econbiz.de/10011348323
Saved in:
5
A new approach to validate customer satisfaction multi-item measures : the case of shopping goods
Bassi, Francesca
- In:
The international review of retail, distribution and …
28
(
2018
)
4
,
pp. 380-396
Persistent link: https://www.econbiz.de/10011962060
Saved in:
6
Effect of consumer experience quality on participant engagement in Japanese running events
Yamaguchi, Shiro
;
Yoshida, Masayuki
- In:
Sport marketing quarterly : preferred journal of the …
31
(
2022
)
4
,
pp. 278-291
Persistent link: https://www.econbiz.de/10013532040
Saved in:
7
Business sustainability for small coffee shops : the role of leader and quality
Najib, Mukhamad
;
Fahma, Farah
- In:
International journal of productivity and quality …
39
(
2023
)
4
,
pp. 536-553
Persistent link: https://www.econbiz.de/10014364130
Saved in:
8
Comparing service quality of internet banking services in rural and urban areas of Punjab
Amandeep Singh
;
Sharma, Jyotsna
- In:
International journal of business and globalisation : IJBG
35
(
2023
)
1/2
,
pp. 203-218
Persistent link: https://www.econbiz.de/10014388744
Saved in:
9
Quality aspects vs consumption values : what affects intention to book hotels in the post-Covid era?
Ray, Arghya
;
Gupta, Siddharth
;
Rana, Nripendra P.
- In:
Quality management journal : QMJ
30
(
2023
)
4
,
pp. 225-243
Persistent link: https://www.econbiz.de/10014373755
Saved in:
10
The mediating role of firm prestige in the relationship between perceived quality and behaviour intention in customer cafeteria experiences
Samsa, Caglar
- In:
Marketing i menedžment innovacij : m&mi
14
(
2023
)
2
,
pp. 87-100
Persistent link: https://www.econbiz.de/10014373790
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