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~subject:"Kundenintegration"
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Kundenintegration
Consumer behaviour
69
Konsumentenverhalten
67
Relationship marketing
63
Beziehungsmarketing
62
Customer satisfaction
57
Service quality
49
Dienstleistungsqualität
48
Kundenzufriedenheit
46
Theorie
31
Theory
31
Dienstleistungssektor
30
Service industry
29
Innovation
28
China
22
Customer integration
22
Dienstleistung
22
Services
22
Market research
21
Marktforschung
21
Conjoint analysis
20
Conjoint-Analyse
20
Customer service
17
Experiment
17
Kundenservice
17
Emotion
16
Value creation
16
Betriebliche Wertschöpfung
15
Customer experience
15
Service innovation
15
Dienstleistungsmanagement
13
Dienstleistungsmarketing
13
Health care
13
Service management
13
Services marketing
13
Dienstleistungsinnovation
12
Gesundheitsversorgung
12
Sweden
12
Customer value
11
Kundenwert
11
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Undetermined
7
Free
1
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Article
22
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Article in journal
18
Aufsatz in Zeitschrift
18
Aufsatz im Buch
4
Book section
4
Language
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English
21
German
1
Author
All
Gustafsson, Anders
10
Witell, Lars
10
McColl-Kennedy, Janet R.
9
Kristensson, Per
4
Bolton, Ruth N.
3
Snyder, Hannah
3
Sweeney, Jillian C.
3
Brodie, Roderick J.
2
Danaher, Tracey S.
2
Edvardsson, Bo
2
Frow, Pennie
2
Hogan, Suellen J.
2
Hollebeek, Linda D.
2
Löfgren, Martin
2
Payne, Adrian
2
Vargo, Stephen L.
2
Anderson, Laurel
1
Calder, Bobby J.
1
Cheung, Lilliemay
1
Dagger, Tracey S.
1
Danaher, Peter J.
1
Davidson, Anthony
1
Doorn, Jenny van
1
Elg, Mattias
1
Ferrier, Elizabeth
1
Fombelle, Paul
1
Ford, Robert C.
1
Helkkula, Anu
1
Hilton, Toni
1
Högberg, Johan
1
Ilić, Ana
1
Johnson, Michael D.
1
Jurić, Biljana
1
Libai, Barak
1
Lusch, Robert F.
1
Malthouse, Edward C.
1
Olsson Ramberg, Marcus
1
Sandén, Bodil
1
Van Kasteren, Yasmin
1
Wästlund, Erik
1
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Published in...
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Journal of service management
4
Journal of service research : JSR
4
Journal of business research : JBR
3
Am Puls wirtschaftlicher Entwicklung : Dienstleistungstrends
1
Business horizons
1
European journal of marketing : EJM
1
Handbook of research on customer engagement
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
Involving customers in new service development
1
Journal of retailing and consumer services
1
Journal of service research
1
Marketing theory
1
The TQM journal : the international review of organizational improvement
1
The handbook of innovation and services : a multi-disciplinary perspective
1
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ECONIS (ZBW)
22
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1
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1
Health care customer value cocreation practice styles
McColl-Kennedy, Janet R.
;
Vargo, Stephen L.
;
Dagger, …
- In:
Journal of service research : JSR
15
(
2012
)
4
,
pp. 370-389
Persistent link: https://www.econbiz.de/10009673031
Saved in:
2
Value propositions : a service ecosystems perspective
Frow, Pennie
;
McColl-Kennedy, Janet R.
;
Hilton, Toni
; …
- In:
Marketing theory
14
(
2014
)
3
,
pp. 327-351
Persistent link: https://www.econbiz.de/10010461901
Saved in:
3
Co-creating service experience practices
McColl-Kennedy, Janet R.
;
Cheung, Lilliemay
;
Ferrier, …
- In:
Journal of service management
26
(
2015
)
2
,
pp. 249-275
Persistent link: https://www.econbiz.de/10011401339
Saved in:
4
Organizational strategies for filling the customer can-do/must-do gap
Ford, Robert C.
;
McColl-Kennedy, Janet R.
- In:
Business horizons
58
(
2015
)
4
,
pp. 459-468
Persistent link: https://www.econbiz.de/10011300878
Saved in:
5
Customer effort in value cocreation activities : improving quality of life and behavioral intentions of health care customers
Sweeney, Jillian C.
;
Danaher, Tracey S.
; …
- In:
Journal of service research : JSR
18
(
2015
)
3
,
pp. 318-335
Persistent link: https://www.econbiz.de/10011336505
Saved in:
6
Cocreative customer practices : effects of health care customer value cocreation practices on well-being
McColl-Kennedy, Janet R.
;
Hogan, Suellen J.
;
Witell, Lars
; …
- In:
Journal of business research : JBR
70
(
2017
),
pp. 55-66
Persistent link: https://www.econbiz.de/10011620250
Saved in:
7
Co-creation practices : their role in shaping a health care ecosystem
Frow, Pennie
;
McColl-Kennedy, Janet R.
;
Payne, Adrian
- In:
Industrial marketing management : the international …
56
(
2016
),
pp. 24-39
Persistent link: https://www.econbiz.de/10011531224
Saved in:
8
The changing role of the health care customer : review, synthesis and research agenda
McColl-Kennedy, Janet R.
;
Snyder, Hannah
;
Elg, Mattias
; …
- In:
Journal of service management
28
(
2017
)
1
,
pp. 2-33
Persistent link: https://www.econbiz.de/10011654983
Saved in:
9
Dynamic customer value cocreation in healthcare
Danaher, Tracey S.
;
Danaher, Peter J.
;
Sweeney, Jillian C.
- In:
Journal of service research
27
(
2024
)
2
,
pp. 177-193
Persistent link: https://www.econbiz.de/10014580413
Saved in:
10
Idea generation : customer co-creation versus traditional market research techniques
Witell, Lars
;
Kristensson, Per
;
Gustafsson, Anders
; …
- In:
Journal of service management
22
(
2011
)
2
,
pp. 140-159
Persistent link: https://www.econbiz.de/10009155031
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