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~subject:"Kundenintegration"
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Kundenintegration
Consumer behaviour
64
Beziehungsmarketing
61
Relationship marketing
61
Konsumentenverhalten
59
Customer satisfaction
50
Dienstleistungsqualität
44
Kundenzufriedenheit
44
Service quality
44
Services
38
Dienstleistung
34
Customer integration
29
Customer experience
28
Service-dominant logic
26
Dienstleistungssektor
25
Innovation
25
Service industry
25
Service-Dominant Logic
23
Betriebliche Wertschöpfung
21
Sweden
21
Value creation
21
Dienstleistungsmarketing
20
Schweden
20
Service innovation
19
Services marketing
19
Beschwerdemanagement
15
Complaint management
15
Customer service
14
Dienstleistungsinnovation
14
Innovationsmanagement
14
Kundenservice
14
Dienstleistungsmanagement
12
Innovation management
12
Lieferantenmanagement
12
Service management
12
Supplier relationship management
12
Theorie
12
Theory
12
United Kingdom
12
Großbritannien
10
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Online availability
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Undetermined
9
Free
2
Type of publication
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Article
28
Book / Working Paper
2
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Article in journal
20
Aufsatz in Zeitschrift
20
Aufsatz im Buch
6
Book section
6
Aufsatzsammlung
1
Collection of articles of several authors
1
Sammelwerk
1
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Language
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English
29
German
1
Author
All
Edvardsson, Bo
27
Tronvoll, Bård
7
Witell, Lars
5
Skålén, Per
3
Colurcio, Maria
2
Di Pietro, Laura
2
Firth, Robert
2
Gruber, Thorsten
2
Gustafsson, Anders
2
Kristensson, Per
2
Ng, Gloria
2
Renzi, Maria Francesca
2
Reynoso, Javier
2
Xu, Yingzi
2
Åkesson, Maria
2
Aal, Kotaiba
1
Aal, Kotaiba Abdul
1
Anderson, Laurel
1
Andreassen, Tor Wallin
1
Brodie, Roderick J.
1
Burton, Jamie
1
Carida', Angela
1
Choo, Zhi Min
1
Chowdhury, Ilma Nur
1
Dickson, Duncan
1
Enquist, Bo
1
Ford, Robert C.
1
Fundin, Anders
1
Gremyr, Ida
1
Guglielmetti Mugion, Roberta
1
Holmlid, Stefan
1
Hull, Frank M.
1
Jouny-Rivier, Elodie
1
Klaus, Philipp
1
Kleinaltenkamp, Michael
1
Lervik-Olsen, Line
1
Löfberg, Nina
1
Marshall, Roger
1
Matthing, Jonas
1
Maull, Roger S.
1
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Published in...
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Journal of service management
6
International journal of quality and service sciences
3
Involving customers in new service development
2
Journal of service research : JSR
2
Series on technology management
2
The journal of services marketing
2
A Research Agenda for Service Marketing
1
Am Puls wirtschaftlicher Entwicklung : Dienstleistungstrends
1
Designing for service : key issues and new directions
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
Journal of business research : JBR
1
Journal of service theory and practice
1
Journal of service theory and practice : JSTP
1
Marketing theory
1
Organizational dynamics : a quarterly review of organizational behavior for professional managers
1
The handbook of innovation and services : a multi-disciplinary perspective
1
The journal of business & industrial marketing
1
The service industries journal
1
Toward a better understanding of the role of value in markets and marketing
1
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ECONIS (ZBW)
29
OLC EcoSci
1
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1
Experience co-creation in financial services : an empirical exploration
Ponsignon, Frederic
;
Klaus, Philipp
;
Maull, Roger S.
- In:
Journal of service management
26
(
2015
)
2
,
pp. 295-320
Persistent link: https://www.econbiz.de/10011401343
Saved in:
2
Analyzing customer experience feedback using text mining : a linguistics-based approach
Ordenes, Francisco Villarroel
;
Theodoulidis, Babis
; …
- In:
Journal of service research : JSR
17
(
2014
)
3
,
pp. 278-295
Persistent link: https://www.econbiz.de/10010393230
Saved in:
3
Every cloud has a silver lining : exploring the dark side of value co-creation in B2B service networks
Chowdhury, Ilma Nur
;
Gruber, Thorsten
;
Zolkiewski, Judy
- In:
Industrial marketing management : the international …
55
(
2016
),
pp. 97-109
Persistent link: https://www.econbiz.de/10011503620
Saved in:
4
Why is service-dominant logic based service system better?
Edvardsson, Bo
;
Ng, Gloria
;
Choo, Zhi Min
;
Firth, Robert
- In:
International journal of quality and service sciences
5
(
2013
)
2
,
pp. 171-190
Persistent link: https://www.econbiz.de/10010160047
Saved in:
5
Customer integration in service innovation
Edvardsson, Bo
;
Gustafsson, Anders
;
Kristensson, Per
; …
- In:
The handbook of innovation and services : a …
,
(pp. 301-317)
.
2010
Persistent link: https://www.econbiz.de/10003953576
Saved in:
6
Why is service-dominant logic based service system better?
Edvardsson, Bo
;
Ng, Gloria
;
Min, Choo Zhi
;
Firth, Robert
- In:
International journal of quality and service sciences
5
(
2013
)
2
,
pp. 171-190
Persistent link: https://www.econbiz.de/10009768459
Saved in:
7
Understanding new service development and service innovation through innovation modes
Gremyr, Ida
;
Witell, Lars
;
Löfberg, Nina
;
Edvardsson, Bo
; …
- In:
The journal of business & industrial marketing
29
(
2014
)
2
,
pp. 123-131
Persistent link: https://www.econbiz.de/10010248164
Saved in:
8
Having a strategy for new service development : does it really matter?
Edvardsson, Bo
;
Meiren, Thomas
;
Schäfer, Adrienne
; …
- In:
Journal of service management
24
(
2013
)
1
,
pp. 25-44
Persistent link: https://www.econbiz.de/10009728604
Saved in:
9
Managing the innovation co-creation challenge : lessons from service exemplars Disney and IKEA
Ford, Robert C.
;
Edvardsson, Bo
;
Dickson, Duncan
; …
- In:
Organizational dynamics : a quarterly review of …
41
(
2012
)
4
,
pp. 281-290
Persistent link: https://www.econbiz.de/10009667014
Saved in:
10
Customer experience from a self-service system perspective
Åkesson, Maria
;
Edvardsson, Bo
;
Tronvoll, Bård
- In:
Journal of service management
25
(
2014
)
5
,
pp. 677-698
Persistent link: https://www.econbiz.de/10010426047
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