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~subject:"Kundenintegration"
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Kundenintegration
Consumer behaviour
11
Konsumentenverhalten
11
Beziehungsmarketing
8
Relationship marketing
8
Robot
8
Roboter
8
Customer integration
6
Dienstleistungsqualität
6
Service quality
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Arbeitsverhalten
5
Betriebliche Wertschöpfung
5
Customer satisfaction
5
Kundenzufriedenheit
5
Value creation
5
Work behaviour
5
Brand image
4
Brand management
4
Markenführung
4
Markenimage
4
Confidence
3
Customer citizenship behavior
3
Emotion
3
Vertrauen
3
Arbeitsleistung
2
Automation
2
Automatisierung
2
Brand building
2
Brand experience
2
Brand relationship quality
2
China
2
Corporate reputation
2
Customer engagement
2
Customer service
2
Customer value
2
Destination management
2
Destinationsmanagement
2
Experiment
2
Firmenimage
2
Führungskräfte
2
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Xie, Lishan
6
Liu, Canmian
4
Guan, Xinhua
2
Huan, Tzung-cheng
2
Li, Dongmei
2
Zhu, Tengteng
2
He, Yingxin
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Li, Yaoqi
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Yeh, Shih-Shuo
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International journal of contemporary hospitality management
1
International journal of hospitality management
1
Journal of retailing and consumer services
1
The journal of brand management : an international journal
1
Tourism review
1
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ECONIS (ZBW)
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1
How to inspire users in virtual travel communities : the effect of activity novelty on users' willingness to co-create
Xie, Lishan
;
Liu, Canmian
;
Li, Yaoqi
;
Zhu, Tengteng
- In:
Journal of retailing and consumer services
75
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014371708
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2
Driving human-robot value co-creation in hospitality : the role of artificial empathy
Zhu, Tengteng
;
Xie, Lishan
;
Liu, Canmian
-
2025
Persistent link: https://www.econbiz.de/10015359586
Saved in:
3
Proactivity or passivity? : an investigation of the effect of service robots' proactive behaviour on customer co-creation intention
Xie, Lishan
;
Liu, Canmian
;
Li, Dongmei
- In:
International journal of hospitality management
106
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013383252
Saved in:
4
How do consumers engage with proactive service robots? : the roles of interaction orientation and corporate reputation
Li, Dongmei
;
Liu, Canmian
;
Xie, Lishan
- In:
International journal of contemporary hospitality management
34
(
2022
)
11
,
pp. 3962-3981
Persistent link: https://www.econbiz.de/10013413253
Saved in:
5
Using value co-creation behavior as a mediator to explore the influence of virtual tourism community characteristics on destination brand equity
Xie, Lishan
;
Guan, Xinhua
;
Yeh, Shih-Shuo
;
Huan, Tzung-cheng
- In:
The journal of brand management : an international journal
32
(
2025
)
1
,
pp. 1-16
Persistent link: https://www.econbiz.de/10015192498
Saved in:
6
Wellness tourism : customer-perceived value on customer engagement
Xie, Lishan
;
Guan, Xinhua
;
He, Yingxin
;
Huan, Tzung-cheng
- In:
Tourism review
77
(
2022
)
3
,
pp. 859-876
Persistent link: https://www.econbiz.de/10013368780
Saved in:
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