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~subject:"Kundenservice"
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Kundenservice
Consumer behaviour
57
Innovation
52
Konsumentenverhalten
52
Customer satisfaction
47
Dienstleistungsqualität
45
Service quality
45
Beziehungsmarketing
42
Relationship marketing
42
Dienstleistungssektor
39
Service industry
39
Kundenzufriedenheit
36
Services
34
Service innovation
32
Theorie
32
Theory
32
Dienstleistung
31
Customer integration
25
Kundenintegration
25
Sweden
25
Dienstleistungsinnovation
24
Conjoint analysis
22
Conjoint-Analyse
22
Innovation management
22
Innovationsmanagement
22
Schweden
21
Dienstleistungsmanagement
20
Experiment
20
Market research
20
Marktforschung
20
Service management
20
Quality management
19
Customer experience
15
Customer service
15
Qualitätsmanagement
15
Value creation
14
Betriebliche Wertschöpfung
13
Health care
12
New product development
12
Bundling strategy
11
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1
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14
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English
15
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Gustafsson, Anders
9
Kristensson, Per
4
McColl-Kennedy, Janet R.
4
Witell, Lars
4
Verma, Rohit
3
Bolton, Ruth N.
2
Caruelle, Delphine
2
Lervik-Olsen, Line
2
Magnusson, Peter
2
Sirianni, Nancy J.
2
Victorino, Liana
2
Wardell, Don G.
2
Wästlund, Erik
2
Aksoy, Lerzan
1
Andersson, Pernille
1
Andersson, Pernille K.
1
Bone, Sterling
1
Bonner, Bryan L.
1
Brady, Michael K.
1
Ding, Xin David
1
Field, Joy M.
1
Fombelle, Paul W.
1
Fotheringham, Darima
1
Gregoire, Yany
1
Huang, Ming-Hui
1
Huang, Yang
1
Lemon, Katherine N.
1
Ostrom, Amy L.
1
Shams, Poja
1
Snyder, Hannah
1
Sousa, Rui
1
Subramony, Mahesh
1
Tarasi, Crina O.
1
Tse, David K.
1
Voorhees, Clay M.
1
Walkowiak, Travis
1
Wuenderlich, Nancy V.
1
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Journal of business research : JBR
3
Journal of service management
2
Creativity and innovation management
1
International journal of retail & distribution management
1
Journal of retailing
1
Journal of retailing and consumer services
1
Journal of service research
1
Journal of service research : JSR
1
Journal of the Academy of Marketing Science
1
Production and operations management : an international journal of the Production and Operations Management Society
1
The journal of services marketing
1
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ECONIS (ZBW)
15
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1
Service innovation for sustainable business : stimulating, realizing and capturing the value from service innovation
Kristensson, Per
(
ed.
);
Magnusson, Peter
(
ed.
); …
-
2019
Persistent link: https://www.econbiz.de/10011913578
Saved in:
2
The effect of frontline employees' personal self-disclosure on consumers' encounter experience
Andersson, Pernille K.
;
Gustafsson, Anders
;
Kristensson, Per
- In:
Journal of retailing and consumer services
30
(
2016
),
pp. 40-49
Persistent link: https://www.econbiz.de/10011473141
Saved in:
3
Designing satisfying service encounters : website versus store touchpoints
Bolton, Ruth N.
;
Gustafsson, Anders
;
Tarasi, Crina O.
; …
- In:
Journal of the Academy of Marketing Science
50
(
2022
)
1
,
pp. 85-107
Persistent link: https://www.econbiz.de/10012819742
Saved in:
4
Conducting service research that matters
Gustafsson, Anders
;
Aksoy, Lerzan
;
Brady, Michael K.
; …
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 425-429
Persistent link: https://www.econbiz.de/10011418248
Saved in:
5
Consumer lying behavior in service encounters
Snyder, Hannah
;
Witell, Lars
;
Gustafsson, Anders
; …
- In:
Journal of business research : JBR
141
(
2022
),
pp. 755-769
Persistent link: https://www.econbiz.de/10013168018
Saved in:
6
Turning users' innovativeness during ideation
Kristensson, Per
;
Magnusson, Peter
- In:
Creativity and innovation management
19
(
2010
)
2
,
pp. 147-159
Persistent link: https://www.econbiz.de/10003986740
Saved in:
7
The effect of gaze on consumers' encounter evaluation
Andersson, Pernille
;
Wästlund, Erik
;
Kristensson, Per
- In:
International journal of retail & distribution management
44
(
2016
)
4
,
pp. 372-396
Persistent link: https://www.econbiz.de/10011515570
Saved in:
8
Customer experience in online financial services : a study of behavioral intentions for techno-ready market segments
Ding, Xin David
;
Huang, Yang
;
Verma, Rohit
- In:
Journal of service management
22
(
2011
)
3
,
pp. 344-366
Persistent link: https://www.econbiz.de/10009239537
Saved in:
9
Script usage in standardized and customized service encounters : implications for perceived service quality
Victorino, Liana
;
Verma, Rohit
;
Wardell, Don G.
- In:
Production and operations management : an international …
22
(
2013
)
3
,
pp. 518-534
Persistent link: https://www.econbiz.de/10009760480
Saved in:
10
Can customers detect script usage in service encounters? : an experimental video analysis
Victorino, Liana
;
Verma, Rohit
;
Bonner, Bryan L.
; …
- In:
Journal of service research : JSR
15
(
2012
)
4
,
pp. 390-400
Persistent link: https://www.econbiz.de/10009673029
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