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Kundenwert
Consumer behaviour
23
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Lieferkette
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9
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Flint, Daniel J.
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Blocker, Christopher P.
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Ellinger, Alexander E.
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Esper, Terry L.
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Gammelgaard, Britta
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Journal of the Academy of Marketing Science
2
Business horizons
1
Handbook of global supply chain management
1
Industrial marketing management : the international journal for industrial and high-tech firms
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ECONIS (ZBW)
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Demand and supply integration : a conceptual framework of value creation through knowledge management
Esper, Terry L.
;
Ellinger, Alexander E.
;
Stank, Theodore P.
- In:
Journal of the Academy of Marketing Science
38
(
2010
)
1
,
pp. 5-18
Persistent link: https://www.econbiz.de/10003965740
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2
Customer value anticipation, customer satisfaction and loyalty : an empirical examination
Flint, Daniel J.
;
Blocker, Christopher P.
;
Boutin Jr., …
- In:
Industrial marketing management : the international …
40
(
2011
)
2
,
pp. 219-230
Persistent link: https://www.econbiz.de/10008934051
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3
Proactive customer orientation and its role for creating customer value in global markets
Blocker, Christopher P.
;
Flint, Daniel J.
;
Myers, Matthew B.
- In:
Journal of the Academy of Marketing Science
39
(
2011
)
2
,
pp. 216-233
Persistent link: https://www.econbiz.de/10009012596
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4
Rethinking customer relationships
Bettencourt, Lance A.
;
Blocker, Christopher P.
; …
- In:
Business horizons
58
(
2015
)
1
,
pp. 99-108
Persistent link: https://www.econbiz.de/10010476146
Saved in:
5
Value and customer service management
Flint, Daniel J.
;
Gammelgaard, Britta
- In:
Handbook of global supply chain management
,
(pp. 51-63)
.
2007
Persistent link: https://www.econbiz.de/10003393874
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