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Exploring the mediating role of affective and cognitive satisfaction on the effect of service quality on loyalty

Hartono, Markus; Raharjo, Hendry - In: Total quality management & business excellence : an … 26 (2015) 9/10, pp. 971-985

Persistent link: https://www.econbiz.de/10011440757

Endorsements' effects of one branded service on attitude, purchase intention and intention of recommendation towards the service category

Cara, Corina; Tocila, Tudor - In: Analele ştiinţifice ale Univerşităţii Alexandru … 62 (2015) 1, pp. 65-73

Persistent link: https://www.econbiz.de/10011478433

A consumption system model integrating quality, satisfaction and behavioral intentions in online shopping

Sun, Hongyi; Ni, Wenbin; Wang, Zhiqiang - In: Information technology and management 17 (2016) 2, pp. 165-177

Persistent link: https://www.econbiz.de/10011497718

Mystery shoppers : an evaluation of their use in monitoring performance

Douglas, Jacqueline - In: The TQM journal : the international review of … 27 (2015) 6, pp. 705-715

Persistent link: https://www.econbiz.de/10011507263

Customer Loyalty on Internet Protocol Television (IPTV) in Thailand

Srinuan, Chalita; Srinuan, Pratompong - 2015

This study aims to investigate the customer loyalty on Internet Protocol Television (IPTV) in Thailand. Data were collected from the accidental sampling which consists of 400 IPTV customers in Bangkok through the self-administered questionnaire in 2014. Descriptive statistics, including...

Persistent link: https://www.econbiz.de/10011526290

Quality evaluation of group-buy websites

Yu, Zhuoxi; Wu, Yanqing; Zhao, Zhiwen - In: Journal of electronic commerce in organizations : the … 14 (2016) 1, pp. 1-10

Persistent link: https://www.econbiz.de/10011529129

Models of customer experience for B2C e-commerce enterprises

Pei, Yilei; Xue, Wanxin; Li, Dandan; Su, Yong - In: Journal of electronic commerce in organizations : the … 14 (2016) 1, pp. 24-33

Persistent link: https://www.econbiz.de/10011529132

An e-commerce customer service robot based on intention recognition model

Peng, Minjing; Qin, Yanwei; Tang, Chenxin; Deng, Xiangming - In: Journal of electronic commerce in organizations : the … 14 (2016) 1, pp. 34-44

Persistent link: https://www.econbiz.de/10011529142

Consumer perceptions and responsiveness toward CSR activities : a sectoral outlook

Aydın, Hatice - In: Ethics, social responsibility and sustainability in …, (pp. 45-63). 2019

Persistent link: https://www.econbiz.de/10012104159

Understanding communal and individual customer experiences in group-oriented event tourism : an activity theory perspective

Carlson, Jamie; Rahman, Mohammad Mafizur; Rosenberger, … - In: Journal of marketing management : MM 32 (2016) 9/10, pp. 900-925

Persistent link: https://www.econbiz.de/10011612533