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The role of etail quality, e-satisfaction and e-trust in online loyalty development process
Kim, Jiyoung; Jin, Byoungho; Swinney, Jane L. - In: Journal of retailing and consumer services 16 (2009) 4, pp. 239-247
Persistent link: https://www.econbiz.de/10003864515
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Integrating customers' disparate technology readiness into technological requirement analysis : an extended Kano approach
Kim, Jiyoung; Geum, Youngjung; Park, Yongtae - In: Total quality management & business excellence : an … 28 (2017) 5/6, pp. 678-694
Persistent link: https://www.econbiz.de/10011723753
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Effects of retailers' service quality and legitimacy on behavioral intention : the role of emotions during COVID-19
Yang, Kiseol; Kim, Jiyoung; Min, Jihye; … - In: The service industries journal 41 (2021) 1/2, pp. 84-106
Persistent link: https://www.econbiz.de/10012483665
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The role of perceived vulnerability in restaurant customers’ co-creation behavior and repatronage intention during the COVID-19 pandemic
Min, Jihye; Yang, Kiseol; Kim, Jiyoung - In: Journal of vacation marketing 28 (2022) 1, pp. 38-51
Persistent link: https://www.econbiz.de/10012872442
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CSR attributions and the moderating effect of perceived CSR fit on consumer trust, identification, and loyalty
Min, Jihye; Kim, Jiyoung; Yang, Kiseol - In: Journal of retailing and consumer services 72 (2023), pp. 1-10
Persistent link: https://www.econbiz.de/10014253482