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~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
Consumer behaviour
106,078
Konsumentenverhalten
103,635
Technischer Fortschritt
54,394
Technological change
45,040
Theorie
24,840
Theory
24,393
Innovation
14,328
Relationship marketing
13,115
Beziehungsmarketing
13,081
Kultur
9,263
USA
9,169
Brand management
9,069
Markenführung
9,030
Culture
8,883
Online-Handel
8,864
Online retailing
8,852
Technology
8,581
United States
8,397
Brand image
7,950
Markenimage
7,909
Deutschland
7,738
Technologie
7,533
Welt
7,498
Customer satisfaction
7,431
World
7,385
Social Web
7,354
Social web
7,352
Markenartikel
6,951
Brand
6,940
Germany
6,328
Online-Marketing
5,712
Internet marketing
5,697
Electronic Commerce
5,577
Wirtschaftswachstum
5,536
Experiment
5,512
E-commerce
5,445
Service quality
5,339
Dienstleistungsqualität
5,286
Einzelhandel
5,223
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Undetermined
4,016
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1,319
CC license
256
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6,428
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836
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4
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6,237
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6,237
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154
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154
Graue Literatur
79
Non-commercial literature
79
Hochschulschrift
75
Conference paper
58
Konferenzbeitrag
58
Working Paper
56
Arbeitspapier
52
Thesis
50
Collection of articles of several authors
14
Sammelwerk
14
Aufsatzsammlung
13
Konferenzschrift
10
Case study
4
Collection of articles written by one author
4
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4
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4
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4
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3
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2
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1
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English
7,160
German
106
French
2
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Han, Heesup
67
Mattila, Anna S.
31
Usman, Osly
23
Bilgihan, Anil
19
Prayag, Girish
19
Hyun, Sunghyup Sean
18
Klaus, Philipp
17
Loureiro, Sandra Maria Correia
17
Prentice, Catherine
17
Ahn, Jiseon
16
Aksoy, Lerzan
16
Mittal, Vikas
16
Wong, IpKin Anthony
16
Gustafsson, Anders
14
Keiningham, Timothy
14
Law, Rob
14
Söderlund, Magnus
14
Balaji, M. S.
13
Bang, Nguyen
13
Chua, Bee-Lia
13
Jang, Soocheong (Shawn)
13
Prybutok, Victor R.
13
Qu, Hailin
13
Ryu, Kisang
13
Wu, Luorong
13
Yu, Jongsik
13
Blut, Markus
12
Larivière, Bart
12
Lee, Seonjeong
12
Liu, Chih-Hsing
12
McColl-Kennedy, Janet R.
12
Paul, Justin
12
Rather, Raouf Ahmad
12
Sharma, Piyush
12
Sparks, Beverley
12
Van Vaerenbergh, Yves
12
Barnes, Donald C.
11
Cobanoglu, Cihan
11
Hwang, Jinsoo
11
Prashar, Sanjeev
11
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Springer Fachmedien Wiesbaden
4
International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
National Bureau of Economic Research
2
Rheinisch-Westfälische Technische Hochschule Aachen
2
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
2
University of Madras / Department of Commerce
2
Verlag Dr. Kovač
2
American Economic Association
1
Association for the Study of the Grants Economy, New Orleans, 27.12.1971
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <5, 1980, Saint Louis, Mo.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
European Commission / Directorate-General for Communication
1
Freie Universität Berlin
1
Global Conference on Business, Management and Entrepreneurship "Transforming Suistainable Business In The Era Of Society 5.0" <2019, Bandung>
1
IGI Global
1
INSEAD
1
Institute of Leadership and Management <London>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
Technische Universität Braunschweig
1
Technische Universität Hamburg
1
United States / Dept. of Agriculture / Economic Research Service
1
Universität Rostock / Ostseeinstitut für Marketing, Verkehr und Tourismus
1
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Published in...
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Journal of retailing and consumer services
393
International journal of hospitality management
239
Journal of business research : JBR
196
The journal of services marketing
131
International journal of contemporary hospitality management
112
Journal of travel and tourism marketing
108
Journal of hospitality marketing & management
107
Tourism management : research, policies, practice
93
Cogent business & management
80
Services marketing quarterly
70
Asia Pacific journal of marketing and logistics
68
Psychology & marketing
67
The service industries journal
67
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
66
Journal of service management
54
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
54
Service business
53
Journal of Islamic marketing
52
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
51
Journal of service research : JSR
48
International journal of electronic marketing and retailing : IJEMR
45
Tourism management perspectives : TMP
45
Journal of hospitality and tourism insights
43
Journal of strategic marketing
41
International journal of retail and distribution management
39
International journal of retail & distribution management
38
The international review of retail, distribution and consumer research
38
Journal of air transport management
37
European journal of marketing : EJM
36
Total quality management & business excellence
36
The international journal of bank marketing : IJBM
35
International journal of quality and service sciences
34
Journal of service research
34
Journal of vacation marketing
34
Tourism analysis : an interdisciplinary tourism & hospitality journal
34
Journal of retailing
33
Journal of the Academy of Marketing Science
32
International journal of bank marketing
31
Journal of internet commerce
31
Marketing intelligence & planning
31
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ECONIS (ZBW)
7,262
EconStor
5
OLC EcoSci
1
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1
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of
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date (oldest first)
1
Touch versus tech : when
technology
functions as a barrier or a benefit to service encounters
Giebelhausen, Michael
;
Robinson, Stacey G.
;
Sirianni, …
- In:
Journal of marketing
78
(
2014
)
4
,
pp. 113-124
Persistent link: https://www.econbiz.de/10010381381
Saved in:
2
Attitudinal and situational determinants of self-service
technology
use
Oh, Haemoon
;
Jeong, Miyoung
;
Lee, Seonjeong
;
Warnick, …
- In:
Journal of hospitality & tourism research : JHTR ; the …
40
(
2016
)
2
,
pp. 236-265
Persistent link: https://www.econbiz.de/10011434642
Saved in:
3
When does
technology
anthropomorphism help alleviate customer dissatisfaction after a service failure? : the moderating role of consumer
technology
self-efficacy and interdependent...
Fan, Alei
;
Wu, Luorong
;
Miao, Li
;
Mattila, Anna S.
- In:
Journal of hospitality marketing & management
29
(
2020
)
3
,
pp. 269-290
Persistent link: https://www.econbiz.de/10012256133
Saved in:
4
The influence of
technology
payment adoption in satisfaction : a study with restaurant consumers
Furtado, Nilton Gomes
;
Furtado, Julia Vasconcelos
; …
- In:
International journal of business excellence : IJBEX
21
(
2020
)
2
,
pp. 209-230
Persistent link: https://www.econbiz.de/10012225352
Saved in:
5
How do customers react to
technology
in the hospitality and tourism industry?
Arici, Hasan Evrim
;
Saydam, Mehmet Bahri
;
Köseoglu, …
- In:
Journal of hospitality & tourism research : JHTR ; the …
48
(
2024
)
6
,
pp. 1081-1096
Persistent link: https://www.econbiz.de/10014633843
Saved in:
6
If you install it, will they use it? : understanding why hospitality customers take "technological pauses" from self-service
technology
Rosenbaum, Mark S.
;
Wong, IpKin Anthony
- In:
Journal of business research : JBR
68
(
2015
)
9
,
pp. 1862-1868
Persistent link: https://www.econbiz.de/10011384143
Saved in:
7
Inspired by intertemporal connections : using AR
technology
to enhance visitor satisfaction in historical museums
Tang, Yangyi
;
Qi, Zhou
- In:
Tourism management : research, policies, practice
108
(
2025
),
pp. 1-19
Persistent link: https://www.econbiz.de/10015337295
Saved in:
8
China : an expatriate's discovery of
culture
and customs
Rose, V. Joy
- In:
Journal of diversity management
8
(
2013
)
2
,
pp. 73-76
Persistent link: https://www.econbiz.de/10010233250
Saved in:
9
Audience members' motivation, satisfaction, and intention to re-visit an ethnic minority cultural festival
Savinovic, Ana
;
Kim, Sangkyun
;
Long, Philip
- In:
Journal of travel and tourism marketing
29
(
2012
)
7/8
,
pp. 682-694
Persistent link: https://www.econbiz.de/10009711016
Saved in:
10
Aussagen der Attributionstheorie zur Relevanz von Schuld unter Berücksichtigung der
Kultur
in Anbieter-Nachfrager-Beziehungen
Zhu, Yajing
-
2010
Persistent link: https://www.econbiz.de/10008903190
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