//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Academic Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Kundenzufriedenheit"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Applying transaction utility t...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Kundenzufriedenheit
China
135,152
Consumer behaviour
105,931
Konsumentenverhalten
103,488
Customer satisfaction
17,026
Theorie
16,706
Theory
16,507
Relationship marketing
15,809
Beziehungsmarketing
15,720
USA
10,785
United States
9,955
Brand management
9,481
Markenführung
9,424
Online-Handel
9,312
Online retailing
9,297
Service quality
9,137
Kulturelle Identität
8,957
Dienstleistungsqualität
8,906
Culture
8,863
Internationale Wirtschaftsbeziehungen
8,455
Cultural identity
8,399
International economic relations
8,363
Brand image
8,268
Markenimage
8,212
India
7,985
Kultur
7,944
Indien
7,727
Wirtschaftswachstum
7,719
Auslandsinvestition
7,693
Foreign investment
7,601
Social Web
7,592
Social web
7,590
Welt
7,527
Deutschland
7,520
Economic growth
7,508
World
7,444
Markenartikel
7,098
Brand
7,078
Innovation
6,559
Germany
6,547
more ...
less ...
Online availability
All
Undetermined
6,578
Free
2,796
CC license
441
Type of publication
All
Article
12,859
Book / Working Paper
2,563
Journal
8
Type of publication (narrower categories)
All
Article in journal
11,913
Aufsatz in Zeitschrift
11,913
Aufsatz im Buch
843
Book section
843
Graue Literatur
321
Non-commercial literature
321
Hochschulschrift
293
Working Paper
243
Arbeitspapier
225
Thesis
196
Case study
116
Fallstudie
116
Conference paper
114
Konferenzbeitrag
114
Collection of articles of several authors
88
Sammelwerk
88
Aufsatzsammlung
57
Ratgeber
26
Konferenzschrift
24
Guidebook
23
Collection of articles written by one author
19
Sammlung
19
Conference proceedings
11
Lehrbuch
10
Reprint
10
Textbook
9
Interview
6
Article
5
Handbook
5
Handbuch
5
Umfrage
5
Bibliografie
4
Elektronischer Datenträger
3
Research Report
3
Systematic review
3
Übersichtsarbeit
3
Fallstudiensammlung
2
Mikroform
2
Statistik
2
Accompanied by computer file
1
more ...
less ...
Language
All
English
14,509
German
910
Undetermined
6
Italian
5
French
4
Czech
1
Polish
1
Spanish
1
more ...
less ...
Author
All
Han, Heesup
76
Homburg, Christian
42
Mattila, Anna S.
41
Svensson, Göran
38
Mittal, Vikas
37
Usman, Osly
31
Ringle, Christian M.
30
Aksoy, Lerzan
28
Wong, IpKin Anthony
28
Gil Saura, Irene
27
Keiningham, Timothy
26
Prayag, Girish
25
Prybutok, Victor R.
25
Hyun, Sunghyup Sean
24
Law, Rob
24
Shahin, Arash
24
Söderlund, Magnus
24
Gustafsson, Anders
23
Prentice, Catherine
22
Bilgihan, Anil
21
Jang, Soocheong (Shawn)
21
Klaus, Philipp
21
McColl-Kennedy, Janet R.
21
Balaji, M. S.
20
Evanschitzky, Heiner
19
Huber, Frank
19
Loureiro, Sandra Maria Correia
19
Roschk, Holger
19
Gelbrich, Katja
18
Lee, Choong-Ki
18
Park, Jungkun
18
Roberts-Lombard, Mornay
18
Ryu, Kisang
18
Sharma, Piyush
18
Wieseke, Jan
18
Bruhn, Manfred
17
Ahn, Jiseon
16
Assaker, Guy
16
Bang, Nguyen
16
Barnes, Donald C.
16
more ...
less ...
Institution
All
Springer Fachmedien Wiesbaden
18
National Bureau of Economic Research
8
Books on Demand GmbH <Norderstedt>
7
Verlag Dr. Kovač
6
IGI Global
5
Erasmus Research Institute of Management
4
Nomos Verlagsgesellschaft
4
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
Rheinisch-Westfälische Technische Hochschule Aachen
3
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
3
Technische Universität Hamburg
3
University of Bamberg, Chair of Finance
3
Eric Cuvillier <Firma>
2
Ernst-Moritz-Arndt-Universität Greifswald
2
European Commission / Directorate-General for Employment, Social Affairs and Inclusion
2
Freie Universität Berlin
2
Gesellschaft für Wirtschafts- und Sozialwissenschaften des Landbaues - GEWISOLA
2
Harvard Graduate School of Business Administration
2
ICF International
2
Information Resources Management Association
2
International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
Shaker Verlag
2
University of Madras / Department of Commerce
2
Universität Mannheim
2
Wirtschaftswissenschaftliche Fakultät, Friedrich-Schiller-Universität Jena
2
ANZMAC Conference <2019, Wellington>
1
Academy of Marketing
1
Adolf Würth GmbH & Co. KG
1
Allgemeiner Deutscher Automobil-Club
1
American Economic Association
1
Association for the Study of the Grants Economy, New Orleans, 27.12.1971
1
Australian and New Zealand Marketing Academy
1
Bergische Universität Wuppertal
1
Bundesagentur für Arbeit
1
Center for Service Excellence
1
Confederation of Britisch Industry
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <5, 1980, Saint Louis, Mo.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Cornell University / Food and Nutrition Policy Program
1
more ...
less ...
Published in...
All
Journal of retailing and consumer services
492
International journal of hospitality management
390
Journal of business research : JBR
340
The journal of services marketing
212
Tourism management : research, policies, practice
200
The service industries journal
184
Journal of travel and tourism marketing
181
International journal of contemporary hospitality management
173
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
172
Journal of hospitality marketing & management
157
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
112
Asia Pacific journal of marketing and logistics
107
Cogent business & management
106
Services marketing quarterly
106
Journal of service research : JSR
102
Psychology & marketing
99
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
98
Service business
96
Journal of air transport management
92
The TQM journal : the international review of organizational improvement
92
Tourism management perspectives : TMP
88
Journal of service management
86
International journal of productivity and quality management : IJPQM
83
Industrial marketing management : the international journal for industrial and high-tech firms
75
Journal of the Academy of Marketing Science
74
Journal of hospitality and tourism insights
73
Total quality management & business excellence
72
International journal of quality and service sciences
68
International journal of quality & reliability management
67
International journal of services and operations management
65
Journal of Islamic marketing
65
Journal of strategic marketing
65
The international journal of bank marketing : IJBM
65
Tourism analysis : an interdisciplinary tourism & hospitality journal
64
Journal of Asian finance, economics and business : JAFEB
63
Journal of retailing
62
European journal of marketing : EJM
61
International journal of services, economics and management
58
Journal of marketing
56
Managing service quality : MSQ ; an international journal
55
more ...
less ...
Source
All
ECONIS (ZBW)
15,366
EconStor
29
OLC EcoSci
11
RePEc
10
USB Cologne (EcoSocSci)
8
BASE
5
Other ZBW resources
1
more ...
less ...
Showing
1
-
10
of
15,430
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
The antecedents of repurchase intention at user online travel agents in Indonesia mediated by brand image
Permatasari, Ratih Devita
;
Rohman, Fatchur
;
Sri Palupi …
-
2022
Persistent link: https://www.econbiz.de/10013494053
Saved in:
2
Value-based promotion : a consumer retention tool in electronics goods market
Joy, Gemini V.
;
James, P. S.
;
Kumar, K. Senthil
- In:
International journal of value chain management : IJVCM
7
(
2014
)
2
,
pp. 124-133
Persistent link: https://www.econbiz.de/10010484383
Saved in:
3
Integrated marketing communications and their effects on customer switching intention
Thaichon, Paramaporn
;
Quach, Sara
- In:
Journal of relationship marketing : innovations & …
15
(
2016
)
1/2
,
pp. 1-16
Persistent link: https://www.econbiz.de/10011633577
Saved in:
4
Moderating effect of government regulations on the determinants of customer loyalty for cellular service providers in Pakistan
Tariq, Beenish
;
Najam, Hammad
;
Nik Kamariah Nik Mat
; …
- In:
Journal of Contemporary Issues in Business and Government
26
(
2020
)
1
,
pp. 1-22
Persistent link: https://www.econbiz.de/10012286411
Saved in:
5
Factors affecting Gen Z customers' satisfaction with sales promotions of Vietnam e-commerce platforms
Dao Cam Thuy
;
Nguyen Thi Lien Huong
;
My, Dang Pham Y.
- In:
VNU journal of economics and business
2
(
2022
)
4
,
pp. 83-94
Persistent link: https://www.econbiz.de/10013499648
Saved in:
6
Understanding the role of in-store logistic operations in retail : findings from Pakistan
Najmi, Arsalan
;
Arshad, Yamna
;
Ahmed, Waqar
;
Kanapathy, …
- In:
International journal of services and operations …
43
(
2022
)
1
,
pp. 26-51
Persistent link: https://www.econbiz.de/10013552836
Saved in:
7
Manipulating customer loyalty measurement : influence of suggestive design elements on the net promoter score
Wohllebe, Atilla
;
Nicolaisen, Anton
- In:
Total quality management & business excellence
36
(
2025
)
1/2
,
pp. 26-42
Persistent link: https://www.econbiz.de/10015178464
Saved in:
8
A study of sales promotion mix on customer satisfaction with reference to shopping malls in Gwalior city
Ubeja, Satnam Kour
- In:
GITAM journal of management : a quarterly publication …
12
(
2014
)
1
,
pp. 79-94
Persistent link: https://www.econbiz.de/10011287771
Saved in:
9
Service capacity and price promotion wars
Bae, Junhyun
;
Chen, Li
;
Yao, Shiqing
- In:
Management science : journal of the Institute for …
68
(
2022
)
12
,
pp. 8757-8772
Persistent link: https://www.econbiz.de/10014284790
Saved in:
10
Online promotions and hedonic motives as moderators in the relationship between e-impulsive buying tendency and customer satisfaction : evidence from India
Madhu, Sumetha
;
Soundararajan, Vasanthi
;
Parayitam, …
- In:
Journal of internet commerce
22
(
2023
)
3
,
pp. 395-431
Persistent link: https://www.econbiz.de/10014320493
Saved in:
1
2
3
4
5
6
7
8
9
10
11
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->