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~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
China
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Consumer behaviour
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Betriebsklima
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Li, Jun
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Liu, Xiaoming
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Kim, Woo Gon
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Yang, Yan
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Han, Jin Soo
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Tourism and hospitality research : the surrey quarterly review
2
International journal of hospitality management
1
Journal of retailing and consumer services
1
Journal of travel and tourism marketing
1
Tourism analysis : an interdisciplinary tourism & hospitality journal
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Tourism and hospitality research : THR
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ECONIS (ZBW)
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1
How customer experience affects the customer-based brand equity for tourism destinations
Yang, Yan
;
Liu, Xiaoming
;
Li, Jun
- In:
Journal of travel and tourism marketing
32
(
2015
),
pp. 97-113
Persistent link: https://www.econbiz.de/10011416156
Saved in:
2
Antecedents of tourists' behavioral intentions : the role and influence of tourists' perceived freedom of choice, destination imgae, and satisfaction
Liu, Xiaoming
;
Li, Jun
;
Fu, Yi
- In:
Tourism analysis : an interdisciplinary tourism & …
21
(
2016
)
6
,
pp. 577-588
Persistent link: https://www.econbiz.de/10011623140
Saved in:
3
The role of travel experience in the structural relationships among tourists’ perceived image, satisfaction, and behavioral intentions
Liu, Xiaoming
;
Li, Jun
;
Kim, Woo Gon
- In:
Tourism and hospitality research : the surrey quarterly …
17
(
2017
)
2
,
pp. 135-146
Persistent link: https://www.econbiz.de/10011711485
Saved in:
4
A formative measurement approach for exploring how to form service quality in hot spring resorts
Liu, Xiaoming
;
Fu, Yi
;
Chao, Ren-Fang
;
Li, Jun
- In:
Tourism and hospitality research : THR
19
(
2019
)
1
,
pp. 27-39
Persistent link: https://www.econbiz.de/10012165571
Saved in:
5
It takes two to empower : customer responses to empowerment recovery in the context of robot service failure
Yu, Jing
;
Liu, Xiaoming
;
He, Mang
;
Huang, Liman
;
Li, Jun
- In:
International journal of hospitality management
120
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10015071094
Saved in:
6
How experiential consumption moderates the effects of souvenir authenticity on behavioral intention through perceived value
Fu, Yi
;
Liu, Xiaoming
;
Wang, Yongqiang
;
Chao, Ren-Fang
- In:
Tourism management : research, policies, practice
69
(
2018
),
pp. 356-367
Persistent link: https://www.econbiz.de/10011903537
Saved in:
7
Self-diminishing effects of awe on consumer forgiveness in service encounters
Yang, Yan
;
Hu, Jing
- In:
Journal of retailing and consumer services
60
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012502710
Saved in:
8
Freedom of choice as a critical success factor in destination marketing : empirical evidence from a far-east gambling city
Li, Jun
;
Chung, Yeasun
;
Kim, Woo Gon
- In:
Tourism and hospitality research : the surrey quarterly …
18
(
2018
)
3
,
pp. 321-332
Persistent link: https://www.econbiz.de/10011884816
Saved in:
9
The influence of recent hotel amenities and green practices on guests' price premium and revisit intention
Kim, Woo Gon
;
Li, Jun
;
Han, Jin Soo
;
Kim, Yunkyong
- In:
Tourism economics : the business and finance of tourism …
23
(
2017
)
3
,
pp. 577-593
Persistent link: https://www.econbiz.de/10011702499
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