Similar Search Results

Low-cost airlines : a new customer relationship? ; an analysis of service quality, service satisfaction, and customer loyalty in a low-cost setting

Curry, Neil; Gao, Yuhui - In: Services marketing quarterly 33 (2012) 2, pp. 104-118

Persistent link: https://www.econbiz.de/10009553129

The effects of service quality performance on customer satisfaction for non-banking financial institutions in an emerging economy

Wang, Cheng-Kun; Masukujjaman, Mohammad; Syed Shah Alam; … - In: International Journal of Financial Studies : open … 11 (2023) 1, pp. 1-19

This study aims to explore the effects of service-quality dimensions on the customer satisfaction of non-banking financial institutions in an emerging economy by adopting the renowned SERVPERF model. To verify the proposed model, data was collected from thirteen non-banking financial...

Persistent link: https://www.econbiz.de/10013550051

Determinants of factors for service quality excellence at dealer end leading to CRM - an AHP approach

Pothal, Lalit Kumar; Tripathy, Sushanta; Dash, Aishwarya - In: International journal of business excellence : IJBEX 28 (2022) 1, pp. 101-117

Persistent link: https://www.econbiz.de/10014234591

Visitor satisfaction of Zoo tourism in Ghana

Agyeman, Yaw Boakye; Asebah, Paul - In: Tourism planning & development 20 (2023) 6, pp. 1140-1159

Persistent link: https://www.econbiz.de/10014393328

Gauging the service quality of App Cabs, post COVID-19 : associating sets of underlying constructs

Khan, Swapna Datta - In: Advances in Management Research : Emerging Challenges …, (pp. 18-28). 2022

Persistent link: https://www.econbiz.de/10014434788

Online service quality of state organizations : a study of online services of Ghana revenue authority

Tetteh, Joseph Emmanuel; Haizel-Commeh, John; … - In: Journal of internet commerce 22 (2023) 4, pp. 538-566

Persistent link: https://www.econbiz.de/10014372862

The mediating role of firm prestige in the relationship between perceived quality and behaviour intention in customer cafeteria experiences

Samsa, Caglar - In: Marketing i menedžment innovacij : m&mi 14 (2023) 2, pp. 87-100

Persistent link: https://www.econbiz.de/10014373790

Service quality of ski group package tours : a modified importance-performance analysis

Liu, Shih-Hao; Tsai, Chin-Hsiang - In: International journal of services and operations … 46 (2023) 1, pp. 35-59

Persistent link: https://www.econbiz.de/10014364451

Service quality, perceived price fairness, and users' continuous usage intentions regarding shared bike service

Ma, Liang; Zhang, Xin; Hao, Feifei; Liu, Shenghui - In: Total quality management & business excellence 34 (2023) 13/14, pp. 1682-1702

Persistent link: https://www.econbiz.de/10014369719

Well-known or well-liked? : the effects of brand reputation on customers' responses to service failure

Liu, Mengzhen; Xiong, Wei - In: Journal of travel and tourism marketing 40 (2023) 3, pp. 221-241

Persistent link: https://www.econbiz.de/10014369784