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~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
Consumer behaviour
109,294
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25,168
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16,664
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8,519
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5,612
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Han, Heesup
70
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32
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23
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19
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18
Ahn, Jiseon
17
Klaus, Philipp
17
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17
Loureiro, Sandra Maria Correia
17
Prentice, Catherine
17
Söderlund, Magnus
17
Aksoy, Lerzan
16
Mittal, Vikas
16
Wong, IpKin Anthony
16
Gustafsson, Anders
15
Balaji, M. S.
14
Bang, Nguyen
14
Keiningham, Timothy
14
Ryu, Kisang
14
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14
Barnes, Donald C.
13
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13
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13
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13
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13
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13
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13
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12
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12
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International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
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American Economic Association
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Association for the Study of the Grants Economy, New Orleans, 27.12.1971
1
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1
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1
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1
Deutschland / Bundeswehr / Universität Hamburg
1
Edward Elgar Publishing
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Eric Cuvillier <Firma>
1
European Commission / Directorate-General for Communication
1
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Global Conference on Business, Management and Entrepreneurship "Transforming Suistainable Business In The Era Of Society 5.0" <2019, Bandung>
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Marketing Research Symposium <1977, Bloomington, Ind.>
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1
Technische Universität Dresden
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1
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1
Verlag Dr. Kovač
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Journal of retailing and consumer services
429
International journal of hospitality management
310
Journal of business research : JBR
218
The journal of services marketing
146
International journal of contemporary hospitality management
126
Journal of travel and tourism marketing
117
Journal of hospitality marketing & management
112
Cogent business & management
106
Tourism management : research, policies, practice
105
Total quality management & business excellence
98
Psychology & marketing
81
The service industries journal
77
Services marketing quarterly
74
Asia Pacific journal of marketing and logistics
72
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
71
Service business
63
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
58
Journal of service management
55
International Journal of Research in Business and Social Science : IJRBS
54
Journal of service research : JSR
54
Journal of Islamic marketing
52
Journal of hospitality and tourism insights
52
Tourism management perspectives : TMP
47
International journal of electronic marketing and retailing : IJEMR
45
Journal of strategic marketing
43
Journal of air transport management
41
The TQM journal : the international review of organizational improvement
41
The international review of retail, distribution and consumer research
41
International journal of quality and service sciences
39
International journal of retail and distribution management
39
Journal of vacation marketing
39
International journal of retail & distribution management
38
Journal of retailing
38
European journal of marketing : EJM
37
The international journal of bank marketing : IJBM
36
Tourism analysis : an interdisciplinary tourism & hospitality journal
36
Journal of service research
35
Journal of the Academy of Marketing Science
35
International journal of services, economics and management
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Marketing intelligence & planning
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ECONIS (ZBW)
8,062
EconStor
7
OLC EcoSci
1
Showing
1
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10
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date (oldest first)
1
Rectifying failure of service : how customer perceptions of justice affect their emotional reponse and social media testimonial
Kim, Eojina
;
Tang, Liang
- In:
Journal of hospitality marketing & management
25
(
2016
)
7/8
,
pp. 897-924
Persistent link: https://www.econbiz.de/10011621365
Saved in:
2
An eye for an eye : exploring how human-robot service attributes affect customers’ negative electronic word-of-mouth
Guan, Xinhua
;
Zhang, Lu
;
Liu, Xin
;
Liu, Qiangqiang
- In:
International journal of hospitality management
127
(
2025
),
pp. 1-12
Persistent link: https://www.econbiz.de/10015375136
Saved in:
3
The role of emotions for the perceived usefulness in online customer reviews
Felbermayr, Armin
;
Nanopoulos, Alexandros
- In:
Journal of interactive marketing : a quarterly …
36
(
2016
),
pp. 60-76
Persistent link: https://www.econbiz.de/10011615975
Saved in:
4
Transforming
sport
consumption : exploring motivated
sport
fans innovativeness in the context of AR live
sport
streaming
Kim, Sungkyung
;
Manoli, Argyro Elisavet
- In:
International journal of sports marketing & sponsorship
25
(
2024
)
2
,
pp. 444-463
Persistent link: https://www.econbiz.de/10014505232
Saved in:
5
Customer participation, positive electronic word-of-mouth intention and repurchase intention : the mediation effect of online brand community trust
Luc Phan Tan
- In:
Journal of marketing communications
30
(
2024
)
7
,
pp. 792-809
Persistent link: https://www.econbiz.de/10015416523
Saved in:
6
The effect of brand love on the electronic word-of-mouth and repurchase intention
Çelik, Süleyman
;
Topuz, Yusuf Volkan
- In:
International journal of electronic marketing and …
12
(
2021
)
4
,
pp. 357-372
Persistent link: https://www.econbiz.de/10012669850
Saved in:
7
What motivates consumers to write online reviews? : qualitative research in the Indian cultural context
Kaur, Kulwinder
;
Tejinderpal Singh
- In:
Journal of global marketing
34
(
2021
)
3
,
pp. 170-188
Persistent link: https://www.econbiz.de/10012584509
Saved in:
8
Determinants of consumer participation in online group buying : an example of luggage
Lin, Hui-Tzu
;
Kim, Hyun-Jee
;
Wang, Li-Wen
- In:
Journal of international trade & commerce
12
(
2016
)
4
,
pp. 1-12
Persistent link: https://www.econbiz.de/10011796233
Saved in:
9
Website quality and users' intention to use digital libraries : examining users' attitudes, online co-creation experiences, and eWOM
Pourjahanshahi, Fatemeh
;
Mollahosseini, Ali
; …
- In:
Journal of retailing and consumer services
74
(
2023
),
pp. 1-8
Persistent link: https://www.econbiz.de/10014342236
Saved in:
10
Comparing email and SNS users : investigating e-servicescape, customer reviews, trust, loyalty and E-WOM
Tran, Gina A.
;
Strutton, David
- In:
Journal of retailing and consumer services
53
(
2020
),
pp. 1-17
Persistent link: https://www.econbiz.de/10012171958
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