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The effect of members' satisfaction with a virtual community on member participation

Langerak, Fred; Verhoef, Peter C.; Verlegh, Peeter W. J.; … - 2003 - [Elektronische Ressource]

Persistent link: https://www.econbiz.de/10001732897

The Effect of Members' Satisfaction with a Virtual Community on Member Participation

Langerak, Fred; Verhoef, Peter C.; Verlegh, Peeter W.J; … - 2014

The authors develop a four-dimensional scale to measure members'satisfaction with virtual communities. The dimensions consist ofmembers' satisfaction with member-member interactions,organizer-member interactions, organizer-community interactions, andthe community's site. Using a sample of 3605...

Persistent link: https://www.econbiz.de/10014030800

Worth the wait? : how restaurant waiting time influences customer behavior and revenue

Vries, Jelle de; Roy, Debjit; Koster, René de - In: Journal of operations management 63 (2018), pp. 59-78

Persistent link: https://www.econbiz.de/10011975452

To serve and protect : a typology of service robots and their role in physically safe services

Schepers, Jeroen; Streukens, Sandra - In: Journal of service management 33 (2022) 2, pp. 197-209

Persistent link: https://www.econbiz.de/10012880723

Some agents are more similar than others : customer orientation of frontline robots and employees

Leiño Calleja, David; Schepers, Jeroen; Nijssen, E. J. - In: Journal of service management 34 (2023) 6, pp. 27-49

Persistent link: https://www.econbiz.de/10014456545