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The mediating effect of firm familiarity between corporate social responsibility and reputation, trust, and customer satisfaction
Homer, Stephen T.; Berezina, Elizaveta B.; Gill, Colin … - In: Business and society review : journal of the W. Michael … 129 (2024) 3, pp. 398-423
Persistent link: https://www.econbiz.de/10015130394
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Perceived value, reputation, trust, and switching costs as determinants of customer retention
Milan, Gabriel Sperandio; Eberle, Luciene; Bebber, Suélen - In: Journal of relationship marketing : innovations & … 14 (2015) 2, pp. 109-123
Persistent link: https://www.econbiz.de/10011304645
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Contractual satisfaction : drivers and implication for theory
Chao, Emmanuel - In: International journal of economics and business research 7 (2014) 3, pp. 257-274
Persistent link: https://www.econbiz.de/10010408913
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Factors propelling the use of Islamic banking services : the moderating role of customer intimacy
Mansour, Majeed Mustafa Othman - In: International journal of business excellence : IJBEX 23 (2021) 1, pp. 71-92
Persistent link: https://www.econbiz.de/10012506629
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The impact of Islamic tourism on the satisfaction of local tourists
Poan, Roy; Verin, Cyntia Yulia - In: Journal of Islamic marketing 15 (2024) 8, pp. 1965-1994
Persistent link: https://www.econbiz.de/10015063977
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Price image consequences
Lombart, Cindy; Louis, Didier; Labbé-Pinlon, Blandine - In: Journal of retailing and consumer services 28 (2016), pp. 107-116
Persistent link: https://www.econbiz.de/10011434109
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Elucidating perceived overall service quality in retail banking
Zalfa Laili Hamzah; Lee, Siew Peng; Sedigheh Moghavvemi - In: The international journal of bank marketing : IJBM 35 (2017) 5, pp. 781-804
Persistent link: https://www.econbiz.de/10011755765
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Reputation, satisfaction of Zakat distribution, and service quality as determinant of stakeholder trust in zakat institutions
Zainal, Hafizah; Bakar, Azizi Abu; Ram Al Jaffri Saad - In: International journal of economics and financial issues … 6 (2016) 7, pp. 72-76
Persistent link: https://www.econbiz.de/10011782596
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A multi-country study of bank reputation among customers in Africa : key antecedents and consequences
Osakwe, Christian Nedu; Ruiz, Belén; Amegbe, Hayford; … - In: Journal of retailing and consumer services 56 (2020), pp. 1-11
Persistent link: https://www.econbiz.de/10012389993
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The link between corporate social responsibility and customer loyalty : empirical evidence from the Islamic banking industry
Muflih, Muhammad - In: Journal of retailing and consumer services 61 (2021), pp. 1-8
Persistent link: https://www.econbiz.de/10012581907