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To be engaged or not to be engaged : the antecedents and consequences of service employee engagement
Mengüç, Bülent; Auh, Seigyoung; Fisher, Michelle; … - In: Journal of business research : JBR 66 (2013) 11, pp. 2163-2170
Persistent link: https://www.econbiz.de/10009787906
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The role of climate : implications for service employee engagement and customer service performance
Mengüç, Bülent; Auh, Seigyoung; Yeniaras, Volkan; … - In: Journal of the Academy of Marketing Science 45 (2017) 3, pp. 428-451
Persistent link: https://www.econbiz.de/10011685008
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Service employee burnout and engagement : the moderating role of power distance orientation
Auh, Seigyoung; Mengüç, Bülent; Spyropoulou, Stavroula; … - In: Journal of the Academy of Marketing Science 44 (2016) 6, pp. 726-745
Persistent link: https://www.econbiz.de/10011614098