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The business value of online consumer reviews and management response to hotel performance
Xie, Karen L.; Zhang, Zili; Zhang, Ziqiong - In: International journal of hospitality management 43 (2014), pp. 1-12
Persistent link: https://www.econbiz.de/10010427938
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Effects of managerial response on consumer eWOM and hotel performance : evidence from TripAdvisor
Xie, Karen L.; Zhang, Zili; Zhang, Ziqiong; Singh, Amrik; … - In: International journal of contemporary hospitality management 28 (2016) 9, pp. 2013-2034
Persistent link: https://www.econbiz.de/10011624247
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Not all words are beneficial : the impact of management response contents on customer engagement behavior
Zhang, Zili; Li, Hengyun; Yang, Yang; Xu, Yukuan - In: International journal of hospitality management 93 (2021), pp. 1-11
Persistent link: https://www.econbiz.de/10012436041
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How do hotel managers react to rating fluctuation?
Xu, Yukuan; Zhang, Zili; Nicolau, Juan Luis; Liu, Xianwei - In: International journal of hospitality management 89 (2020), pp. 1-9
Persistent link: https://www.econbiz.de/10012293769