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Antecedents and effects of employees' feelings of joy on employees' innovative behaviour
Slåtten, Terje - In: International journal of quality and service sciences 3 (2011) 1, pp. 93-109
Persistent link: https://www.econbiz.de/10009012258
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Empowering leadership and the influence of a humorous work climate on service employees' creativity and innovative behaviour in frontline service jobs
Slåtten, Terje; Svensson, Göran; Sværi, Sander - In: International journal of quality and service sciences 3 (2011) 3, pp. 267-284
Persistent link: https://www.econbiz.de/10009405150
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Service quality and turnover intentions as perceived by employees : antecedents and consequences
Slåtten, Terje; Svensson, Göran; Sværi, Sander - In: Personnel review : a professional journal reporting new … 40 (2011) 2, pp. 205-221
Persistent link: https://www.econbiz.de/10008991848
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Antecedents and effects of engaged frontline employees : a study from the hospitality industry
Slåtten, Terje; Mehmetoglu, Mehmet - In: Managing service quality : MSQ ; an international journal 21 (2011) 1, pp. 88-107
Persistent link: https://www.econbiz.de/10008989019
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A SOS construct of negative emotions in customers' service experience (CSE) and service recovery by firms (SRF)
Svari, Sander; Slåtten, Terje; Svensson, Göran; … - In: The journal of services marketing 25 (2011) 5, pp. 323-335
Persistent link: https://www.econbiz.de/10009272255
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A DIP-construct of perceived justice in negative service encounters and complaint handling in the Norwegian tourism industry
Svari, Sander; Svensson, Göran; Slåtten, Terje; … - In: Managing service quality : MSQ ; an international journal 20 (2010) 1, pp. 26-45
Persistent link: https://www.econbiz.de/10003940603
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The relationship between students' psychological capital, social-contextual factors and study-related outcomes : an empirical study from higher education in Norway
Slåtten, Terje; Lien, Gudbrand; Batt-Rawden, Victoria Helen - In: International journal of quality and service sciences 15 (2023) 1, pp. 17-33
Persistent link: https://www.econbiz.de/10014315021