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~subject:"Online retailing"
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Online retailing
Service quality
24,157
Dienstleistungsqualität
23,240
Customer satisfaction
7,140
Kundenzufriedenheit
6,949
Consumer behaviour
5,223
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4,687
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2,072
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2,045
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1,276
United States
1,264
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1,239
service quality
1,232
Customer service
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Kundenservice
1,131
Hotel industry
1,061
Hotellerie
1,059
Beschwerdemanagement
1,005
Complaint management
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Germany
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Law, Rob
7
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Xu, Xun
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Filieri, Raffaele
5
Sparks, Beverley
5
Usman, Osly
5
Ba, Sulin
4
Bradley, Graham L.
4
Dahlstrand, Amanda
4
Ha, Hong Youl
4
Kim, Jong Min
4
Le Nestour, Nestor
4
Li, Hongxiu
4
Michaels, Guy
4
Park, Jungkun
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Prybutok, Victor R.
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4
Sachan, Amit
4
Ater, Itai
3
Bilgihan, Anil
3
Blut, Markus
3
Borghi, Matteo
3
Bressolles, Grégory
3
Cho, Yun Kyung
3
Dika, Zamir
3
Falk, Tomas
3
Ha, Sejin
3
Jain, Nikunj Kumar
3
Jiang, Ling
3
Khan, Mohammed Naved
3
Kim, Hak-Seon
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Korfiatis, Nikolaos
3
Kumar, Vikas
3
Lin, Zhibin
3
Liu, Yong
3
Mariani, Marcello M.
3
Marimon, Frederic
3
Martínez-López, Francisco J.
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Nosko, Chris
3
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Erich Schmidt Verlag
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Journal of retailing and consumer services
44
Journal of business research : JBR
22
International journal of hospitality management
21
Journal of internet commerce
21
International journal of electronic marketing and retailing : IJEMR
19
The service industries journal
14
Cogent business & management
12
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
12
International journal of business information systems : IJBIS
11
The journal of services marketing
11
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
11
Tourism management : research, policies, practice
10
International journal of contemporary hospitality management
9
International journal of quality & reliability management
9
Electronic commerce research
8
International journal of electronic customer relationship management : IJECRM
8
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
8
Journal of hospitality marketing & management
8
International journal of e-business research : an official publication of the Information Resources Management Association
7
International journal of retail and distribution management
7
Asia Pacific journal of marketing and logistics
6
Journal of Contemporary Issues in Business and Government
6
Journal of service management
6
Journal of service research : JSR
6
Managing service quality : MSQ ; an international journal
6
Electronic commerce research and applications
5
Information systems management
5
International journal of business excellence : IJBEX
5
International journal of quality and service sciences
5
International journal of services, economics and management
5
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
5
Journal of strategic marketing
5
Journal of travel and tourism marketing
5
Service business
5
Total quality management & business excellence
5
Administrative Sciences : open access journal
4
Electronic markets : EM ; the international journal of electronic commerce and business media
4
International journal of business and globalisation : IJBG
4
International journal of electronic business : IJEB
4
International journal of internet marketing and advertising : IJIMA
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ECONIS (ZBW)
868
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1
Measurement scales for technology-generated customer contact
Rudran, Raghunath
;
Kumar, J. Ajith
- In:
International journal of operations & production …
37
(
2017
)
5
,
pp. 534-556
Persistent link: https://www.econbiz.de/10011661472
Saved in:
2
Hedonic motivations in online consumption behaviour
Martínez-López, Francisco J.
;
Pla-García, Cintia
; …
- In:
International journal of business environment : IJBE
8
(
2016
)
2
,
pp. 121-151
Persistent link: https://www.econbiz.de/10011624590
Saved in:
3
Utilitarian motivations in online consumption : dimensional structure and scales
Martínez-López, Francisco J.
;
Pla-García, Cintia
; …
- In:
Electronic commerce research and applications
13
(
2014
)
3
,
pp. 188-204
Persistent link: https://www.econbiz.de/10011348323
Saved in:
4
Online service quality of state organizations : a study of online services of Ghana revenue authority
Tetteh, Joseph Emmanuel
;
Haizel-Commeh, John
; …
- In:
Journal of internet commerce
22
(
2023
)
4
,
pp. 538-566
Persistent link: https://www.econbiz.de/10014372862
Saved in:
5
Analysing the effects of several service quality metrics on the leading online shopping sites
Patel, Sunil
;
Sudip Nityagopal Dutta
;
Mistry, Krupa
; …
- In:
International journal of Indian culture and business …
33
(
2024
)
4
,
pp. 500-515
Persistent link: https://www.econbiz.de/10015323351
Saved in:
6
Exploring the influence of service quality and perceived value on customer satisfaction and loyalty in a social commerce environment
Yum, Kyeongmin
- In:
Journal of international trade & commerce
20
(
2024
)
4
,
pp. 39-58
Persistent link: https://www.econbiz.de/10015323939
Saved in:
7
Exploring the factors motivating e-service users' WOM behaviour
Li, Hongxiu
;
Liu, Yong
;
Suomi, Reima
- In:
International journal of services technology and management
19
(
2013
)
4/5/6
,
pp. 187-200
Persistent link: https://www.econbiz.de/10009791697
Saved in:
8
Online service quality : content and process of analysis
Piercy, Niall
- In:
Journal of marketing management : MM
30
(
2014
)
7/8
,
pp. 747-785
Persistent link: https://www.econbiz.de/10010375796
Saved in:
9
Encounter satisfaction in e-tailing : are the relationships of order fulfillment service quality with its antecedents and consequences moderated by historical satisfaction?
Koufteros, Xenophon
;
Droge, Cornelia
;
Heim, Gregory
; …
- In:
Decision sciences : DS
45
(
2014
)
1
,
pp. 5-48
Persistent link: https://www.econbiz.de/10010344823
Saved in:
10
An investigation of perceived service quality in online shopping : a hierarchical approach
Mpinganjira, Mercy
- In:
The journal of applied business research
31
(
2015
)
1
,
pp. 115-129
Persistent link: https://www.econbiz.de/10010502654
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