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Multidimensional trust building in e-retailing : cross-cultural differences in trust formation and implications for perceived risk
Park, Jungkun; Gunn, Frances; Han, Sang-Lin - In: Journal of retailing and consumer services 19 (2012) 3, pp. 304-312
Persistent link: https://www.econbiz.de/10009541311
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The role of listening in e-contact center customer relationship management
Park, Jungkun; Chung, Te-Lin Doreen; Gunn, Frances; … - In: The journal of services marketing 29 (2015) 1, pp. 49-58
Persistent link: https://www.econbiz.de/10010531129
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Consumer vulnerability and the transformative potential of Internet shopping : an exploratory case study
Elms, Jonathan; Tinson, Julie - In: Journal of marketing management : MM 28 (2012) 11/12, pp. 1354-1376
Persistent link: https://www.econbiz.de/10009702002
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Household pre-purchase practices and online grocery shopping
De Kervenoael, Ronan; Hallsworth, Alan G.; Elms, Jonathan - In: Journal of consumer behaviour : an international … 13 (2014) 5, pp. 364-372
Persistent link: https://www.econbiz.de/10010517310
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Internet or store? : an ethnographic study of consumers' internet and store-based grocery shopping practices
Elms, Jonathan; De Kervenoael, Ronan; Hallsworth, Alan G. - In: Journal of retailing and consumer services 32 (2016), pp. 234-243
Persistent link: https://www.econbiz.de/10011556660
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Investigating the impact of shopper personality on behaviour in immersive Virtual Reality store environments
Schnack, Alexander; Wright, Malcolm J.; Elms, Jonathan - In: Journal of retailing and consumer services 61 (2021), pp. 1-11
Persistent link: https://www.econbiz.de/10012581931
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The social significance of AI in retail on customer experience and shopping practices
Moore, Simon; Bulmer, Sandy; Elms, Jonathan - In: Journal of retailing and consumer services 64 (2022), pp. 1-8
Persistent link: https://www.econbiz.de/10013209453