Looks at Total Quality and what it means for organizations. Uses a hypothetical scenario involving various companies (Innovation Ltd, Action Ltd, Control Ltd and Harmony Ltd) to justify moot points. Explains and details exactly what is required for a success to be made of a company′s plans.

Profound and lasting changes are afoot in the high‐tech industry. Only those high‐tech companies that align their business models for the new horizontal and hypercompetitive future will succeed. The seven deadly signs of the new competitive environment are: (1) growing downward pressure on...

Describes some of the shortcomings of the traditional approaches to business ethics in organizations, posing the question “Can capitalism co‐exist with social concern?” Discusses social responsibility as successful business practice, rather than nice‐to‐do irrelevance in business....