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Does integrated store service quality turn omnichannel shoppers into price-insensitive, cross-category purchasers, and loyal webroomers? Moderating role of perceived relationship investment and alternative retailer attractiveness

Natarajan, Thamaraiselvan; Raghavan, Deepak Ramanan Veera - In: International journal of quality and service sciences 15 (2023) 3/4, pp. 273-290

Persistent link: https://www.econbiz.de/10014432485

How integrated store-service quality promotes omnichannel shoppers' word-of-mouth behaviors : the moderating role of perceived relationship investment and the shopper's perceived value

Natarajan, Thamaraiselvan; Raghavan, Deepak Ramanan Veera - In: The TQM journal : the international review of … 36 (2024) 4, pp. 1113-1144

Persistent link: https://www.econbiz.de/10014547961

Does pickup service quality explain BOPIS users' store relationship performance? The moderating role of users' service experience consciousness

Natarajan, Thamaraiselvan; Raghavan, Deepak Ramanan Veera - In: The TQM Journal 36 (2023) 8, pp. 2418-2448

Purpose Building on Stimulus-Organism-Response theory, the current study examines the influence of pickup service quality in buy-online pickup in-store service (BOPIS) on users' perceived relationship investment with the mediating role of users' perceived experience quality and relationship...

Persistent link: https://www.econbiz.de/10015356675