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The implementation and performance outcomes of ISO 9000 in service organizations : an empirical taxonomy
Lee, Peter K. C.; To, W. M.; Yu, Billy T. W. - In: International journal of quality & reliability management 26 (2009) 7, pp. 646-662
Persistent link: https://www.econbiz.de/10009525836
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ISO 9001:2000 implementation in the public sector : a survey in Macao SAR, the People's Republic of China
To, W. M.; Lee, Peter K. C.; Yu, Billy T. W. - In: The TQM journal : the international review of … 23 (2011) 1, pp. 59-72
Persistent link: https://www.econbiz.de/10008938682
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Team attributes and performance of operational service teams : an empirical taxonomy development
Lee, Peter K. C.; To, W. M.; Yu, Billy T. W. - In: International journal of production economics 142 (2013) 1, pp. 51-60
Persistent link: https://www.econbiz.de/10009732685