Elg, Mattias; Palmberg Broryd, Klara; Kollberg, Beata - In: International Journal of Operations & Production Management 33 (2013) 11/12, pp. 1623-1651
Purpose – The purpose of this study is to contribute to the knowledge base on how performance measurement drives improvements in healthcare practice. Design/methodology/approach – The study is based on a single in-depth case study. The critical incident technique (CIT) has been applied in...