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~subject:"Personaleinsatzplanung"
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Personaleinsatzplanung
Queueing theory
17
Warteschlangentheorie
17
Call centre
11
Callcenter
11
Markov chain
6
Markov-Kette
6
Theorie
6
Theory
6
Inventory model
5
Lagerhaltungsmodell
5
Scheduling problem
5
Scheduling-Verfahren
5
Crew scheduling
4
Lagermanagement
4
Markov decision process
4
Simulation
4
Warehouse management
4
Beziehungsmarketing
3
Relationship marketing
3
Asymmetric parameters
2
Birth–death processes
2
Busy period
2
Call centers
2
Cancer
2
Chaining
2
Conditional first passage times
2
Consumer behaviour
2
Container terminal
2
Container transport
2
Containerterminal
2
Containerverkehr
2
Decision
2
Entscheidung
2
First passage times
2
Flexibility
2
Gesundheitsversorgung
2
Health care
2
Hinterland
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Konsumentenverhalten
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Jouini, Oualid
3
Koole, Ger M.
3
Dallery, Yves
2
Aguir, M. Salah
1
Akşin, Zeynep
1
Karaesmen, Fikri
1
Liao, Shuangqing
1
Pot, Auke
1
Roubos, Alex
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Stolletz, Raik
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Van Delft, Christian
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European journal of operational research : EJOR
1
Manufacturing & service operations management : M & SOM
1
OR spectrum : quantitative approaches in management
1
Production and operations management : an international journal of the Production and Operations Management Society
1
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ECONIS (ZBW)
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Service-level variability of inbound call centers
Roubos, Alex
;
Koole, Ger M.
;
Stolletz, Raik
- In:
Manufacturing & service operations management : M & SOM
14
(
2012
)
3
,
pp. 402-413
Persistent link: https://www.econbiz.de/10009575887
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2
Online scheduling policies for multiclass call centers with impatient customers
Jouini, Oualid
;
Pot, Auke
;
Koole, Ger M.
;
Dallery, Yves
- In:
European journal of operational research : EJOR
207
(
2010
)
1
,
pp. 258-268
Persistent link: https://www.econbiz.de/10003997229
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3
Staffing a call center with uncertain non-stationary arrival rate and flexibility
Liao, Shuangqing
;
Koole, Ger M.
;
Van Delft, Christian
; …
- In:
OR spectrum : quantitative approaches in management
34
(
2012
)
3
,
pp. 691-721
Persistent link: https://www.econbiz.de/10009559848
Saved in:
4
Call center delay announcement using a newsvendor-like performance criterion
Jouini, Oualid
;
Akşin, Zeynep
;
Karaesmen, Fikri
; …
- In:
Production and operations management : an international …
24
(
2015
)
4
,
pp. 587-604
Persistent link: https://www.econbiz.de/10011282790
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