The Small Business Service commissioned BMRB Social Research to conduct a qualitative study to explore the small business experience of interacting with government services. The research is designed to map the channels of information and support used by small businesses, to explore their...

The Small Business Service (SBS) defines small businesses’ experience of government services as any interaction they may experience with government, including tax and regulatory transactions and guidance, business support, selling to government, and consultations. The government’s main...