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A public organization provided a poor service : is there anything they can do to make it right with the citizen?
Caillier, James Gerard - In: Public performance & management review 46 (2023) 6, pp. 1469-1501
Persistent link: https://www.econbiz.de/10014414145
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Factors affecting job performance in public agencies
Caillier, James Gerard - In: Public performance & management review 34 (2010/11) 2, pp. 139-165
Persistent link: https://www.econbiz.de/10008857235
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Towards a better understanding of public service motivation and mission valence in public agencies
Caillier, James Gerard - In: Public management review 17 (2015) 9, pp. 1217-1236
Persistent link: https://www.econbiz.de/10011441078
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Does public service motivation mediate the relationship between goal clarity and both organizational commitment and extra-role behaviours?
Caillier, James Gerard - In: Public management review 18 (2016) 2, pp. 300-318
Persistent link: https://www.econbiz.de/10011416447
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Citizens blame agencies and spread negative word-of-mouth after experiencing a public service failure? : results from an online experiment
Caillier, James Gerard - In: International public management journal 26 (2023) 5, pp. 708-727
Persistent link: https://www.econbiz.de/10014419222
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Testing the influence of autocratic leadership, democratic leadership, and public service motivation on citizen ratings of an agency head's performance
Caillier, James Gerard - In: Public performance & management review 43 (2020) 4, pp. 918-941
Persistent link: https://www.econbiz.de/10012264164