Narrow search
Showing 1 - 3 of 3
Cover Image
Pioneering pay-for-quality: lessons from the rewarding results demonstrations
Young, Gary J.; Burgess, James Francis; White, Bert - In: Health care financing review 29 (2007/08) 1, pp. 59-70
Persistent link: https://www.econbiz.de/10003720705
Cover Image
Congruence in the assessment of service quality between employees and customers : a study of a public health care delivery system
Young, Gary J.; Meterko, Mark M.; Mohr, David; Shwartz, … - In: Journal of business research : JBR 62 (2009) 11, pp. 1127-1135
Persistent link: https://www.econbiz.de/10003897403
Cover Image
Understanding how employees understand customers : a commentary essay
Seiders, Kathleen - In: Journal of business research : JBR 62 (2009) 11, pp. 1136-1138
Persistent link: https://www.econbiz.de/10003897411