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~subject:"Qualitätsmanagement"
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Qualitätsmanagement
Customer satisfaction
17,239
Kundenzufriedenheit
15,567
Consumer behaviour
9,112
Konsumentenverhalten
8,828
Service quality
7,294
Dienstleistungsqualität
7,084
Relationship marketing
7,069
Beziehungsmarketing
7,017
Consumer attitudes
2,979
Verbrauchereinstellung
2,604
Online retailing
1,602
Online-Handel
1,602
customer satisfaction
1,371
Satisfaction
1,360
Job satisfaction
1,262
Arbeitszufriedenheit
1,261
Holiday behaviour
1,250
Urlaubsverhalten
1,250
Customer service
1,111
Emotion
1,053
Kundenservice
1,053
Confidence
1,025
Vertrauen
1,025
Electronic Commerce
971
Beschwerdemanagement
953
E-commerce
953
Complaint management
952
Virales Marketing
922
Viral marketing
921
Brand image
905
Quality management
903
Markenimage
891
Retail trade
831
Einzelhandel
820
India
794
Hotel industry
790
Brand management
789
Hotellerie
786
Markenführung
769
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Online availability
All
Undetermined
363
Free
124
CC license
38
Type of publication
All
Article
794
Book / Working Paper
135
Type of publication (narrower categories)
All
Article in journal
755
Aufsatz in Zeitschrift
755
Aufsatz im Buch
33
Book section
33
Hochschulschrift
27
Thesis
18
Case study
14
Fallstudie
14
Conference paper
13
Konferenzbeitrag
13
Graue Literatur
12
Non-commercial literature
12
Aufsatzsammlung
8
Arbeitspapier
7
Dissertation u.a. Prüfungsschriften
7
Working Paper
7
Bibliografie enthalten
5
Bibliography included
5
Collection of articles of several authors
4
Sammelwerk
4
Konferenzschrift
3
Forschungsbericht
1
Norm
1
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Language
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English
845
German
77
Undetermined
5
Danish
1
Polish
1
Author
All
Shahin, Arash
8
Medeiros, Denise Dumke de
7
Melo, Fagner José Coutinho de
7
Rust, Roland T.
5
Albuquerque, André Philippi Gonzaga de
4
Dwivedi, Yogesh K.
4
Kiefer, Guido
4
Madzík, Peter
4
Marimon, Frederic
4
Scharnbacher, Kurt
4
Awasthi, Anjali
3
Berkel, Ingrid
3
Carvalho, Raíssa Souto Maior Corrêa de
3
Chen, Shun-Hsing
3
Chin, Kwai Sang
3
Choi, Beom Joon
3
Cudney, Elizabeth A.
3
Dahlgaard, Jens Jörn
3
Fargnoli, Mario
3
Fredendall, Lawrence D.
3
Haber, Nicolas
3
Khalil Md Nor
3
Kim, Hyun Sik
3
Králová, Maria
3
Langmann, Kristin
3
Mastrogiacomo, Luca
3
Oey, Elia
3
Pattanayak, Durgesh
3
Prybutok, Victor
3
Rapp, Reinhold
3
Satapathy, Suchismita
3
Scharioth, Joachim
3
Suchánek, Petr
3
Tontini, Gerson
3
Álvarez-García, José
3
Abu-Shanab, Emad Ahmed
2
Afshan, Nikhat
2
Agwu, Professor Edwin
2
Ahmad Jusoh
2
Akdere, Mesut
2
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Institution
All
Forschungsgemeinschaft Qualitätssicherung
2
International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
Springer Fachmedien Wiesbaden
2
University of Madras / Department of Commerce
2
Verlag Dr. Kovač
2
Brandenburgische Technische Universität Cottbus-Senftenberg
1
Center for Service Excellence
1
Deutsche Gesellschaft für Qualität / Arbeitsgruppe Kundenzufriedenheit
1
Deutsches Forschungsinstitut für Öffentliche Verwaltung
1
Ebs European Business School
1
European Society for Opinion and Marketing Research
1
Gesellschaft für Management und Technologie <München>
1
Hochschule <Wismar> / Fachbereich Wirtschaft
1
IPRI International Performance Research Institute
1
Jacobs Verlag
1
Leuphana Universität Lüneburg
1
Ludwig-Maximilians-Universität München
1
Marketing Research Congress <44, 1991, Luxembourg>
1
Nomos Verlagsgesellschaft
1
Steinbeis-Stiftung für Wirtschaftsförderung
1
Technische Universität <München> / Lehrstufl für Dienstleistungs- und Technologiemarketing
1
Technische Universität Berlin / Universitätsbibliothek
1
Technische Universität Hamburg
1
UVK Verlagsgesellschaft mbH
1
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Published in...
All
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
59
International journal of productivity and quality management : IJPQM
39
The TQM journal : the international review of organizational improvement
39
Total quality management & business excellence
22
International journal of services and operations management
18
International journal of quality & reliability management
17
International journal of quality and service sciences
15
Quality management journal : QMJ
14
International journal of hospitality management
11
The service industries journal
10
International journal of business information systems : IJBIS
9
Journal of retailing and consumer services
9
International journal of services and operations management : IJSOM
8
International journal of services, economics and management
8
International journal of six sigma and competitive advantage : IJSSCA
8
Journal of air transport management
8
International journal of contemporary hospitality management
7
International journal of production research
7
Journal of industrial engineering and management : JIEM
7
Managing service quality : MSQ ; an international journal
7
Amfiteatru economic : an economic and business research periodical
6
Benchmarking : an international journal ; BIJ
6
Business process management journal
6
Journal of hospitality marketing & management
6
Journal of open innovation : technology, market, and complexity
6
Benchmarking : an international journal
5
Industrial marketing management : the international journal for industrial and high-tech firms
5
International journal of business excellence : IJBEX
5
International journal of electronic customer relationship management : IJECRM
5
Journal of business research : JBR
5
The journal of services marketing
5
Tourism management : research, policies, practice
5
Berichte zum Generic-Management
4
Cogent business & management
4
Europäische Hochschulschriften / 5
4
Information systems management
4
International journal of business excellence
4
International journal of production economics
4
Problems and perspectives in management : PPM ; international research journal
4
Service business
4
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Source
All
ECONIS (ZBW)
906
USB Cologne (EcoSocSci)
21
USB Cologne (business full texts)
2
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1
An empirical investigation of 3D-based information systems success for online retailers
Algharabat, Raed S.
;
Zamil, Ahmad M. A. Ahmad
- In:
International journal of technology marketing : IJTMkt
8
(
2013
)
3
,
pp. 316-336
Persistent link: https://www.econbiz.de/10010200391
Saved in:
2
A consumption system model integrating quality, satisfaction and behavioral intentions in online shopping
Sun, Hongyi
;
Ni, Wenbin
;
Wang, Zhiqiang
- In:
Information technology and management
17
(
2016
)
2
,
pp. 165-177
Persistent link: https://www.econbiz.de/10011497718
Saved in:
3
Delivering trust : how food safety performance drives loyalty across the online ordering journey
Hoyos Vallejo, Carlos Arturo
;
Chinelato, Flavia Braga
- In:
International journal of quality & reliability management
42
(
2025
)
1
,
pp. 107-121
Persistent link: https://www.econbiz.de/10015202653
Saved in:
4
Capturing OTT users in an emerging market : insights on quality of OTT service and behavioral intentions through extended technology acceptance model
Kim, Yanghee
;
Oyunbold, Bodibold
;
Roh, Taewoo
- In:
Journal of retailing and consumer services
81
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10015116755
Saved in:
5
Using behaviour theory to investitgate individual level determinants of employee involvement in TQM
Tang, Zhongjun
;
Chen, Xiaohong
;
Wu, Zhengwen
- In:
Total quality management & business excellence : an …
21
(
2010
)
11/12
,
pp. 1231-1260
Persistent link: https://www.econbiz.de/10008824966
Saved in:
6
Relationship Quality and the Theory of Planned Behavior models of behavioral intentions and purchase behavior
De Cannière, Marie Hélène
;
Pelsmacker, Patrick de
; …
- In:
Journal of business research : JBR
62
(
2009
)
1
,
pp. 82-92
Persistent link: https://www.econbiz.de/10003915846
Saved in:
7
Exploring the antecedents that influence middle management employees' knowledge-sharing intentions in the context of total quality management implementations
Chuang, Shuangshii
;
Chen, Kun-Shiang
;
Tsai, Ming-Tien
- In:
Total quality management & business excellence : an …
26
(
2015
)
1
,
pp. 108-122
Persistent link: https://www.econbiz.de/10010477260
Saved in:
8
Optimal process capability analysis for process design
Jeang, Angus
- In:
International journal of production research
48
(
2010
)
3/4
,
pp. 957-989
Persistent link: https://www.econbiz.de/10003939031
Saved in:
9
An analysis of behavioral intention to use Thai internet banking with quality management and trust
Namahoot, Kanokkarn Snae
;
Laohavichien, Tipparat
- In:
Modern banking : applied theory and practice
,
(pp. 1-13)
.
2016
Persistent link: https://www.econbiz.de/10011517022
Saved in:
10
Analysis of behavioral intention to use a community-based information system in the City of Banda Aceh, Indonesia
Rachmana Putra, Aulia
;
Musnadi, Said
;
Chan, Syafruddin
- In:
Expert journal of marketing
7
(
2019
)
2
,
pp. 93-99
Persistent link: https://www.econbiz.de/10012217308
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