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How quality management system components lead to improvement in service organizations : a system practitioner perspective

To, Wai Ming; Yu, Billy T. W.; Lee, Peter K. C. - In: Administrative Sciences : open access journal 8 (2018) 4/73, pp. 1-14

Service organizations use quality management systems as a part of their overall strategies to improve business processes and operations management. Nevertheless, how quality management components lead to improvement and whether task conflicts influence quality management components have not yet...

Persistent link: https://www.econbiz.de/10012125852

Benefits of implementing management system standards : a case study of certified companies in the Pearl River Delta, China

To, W. M.; Lee, Peter K. C.; Yu, Billy T. W. - In: The TQM journal : the international review of … 24 (2012) 1, pp. 17-28

Persistent link: https://www.econbiz.de/10009488968

The implementation and performance outcomes of ISO 9000 in service organizations : an empirical taxonomy

Lee, Peter K. C.; To, W. M.; Yu, Billy T. W. - In: International journal of quality & reliability management 26 (2009) 7, pp. 646-662

Persistent link: https://www.econbiz.de/10009525836

ISO 9001:2000 implementation in the public sector : a survey in Macao SAR, the People's Republic of China

To, W. M.; Lee, Peter K. C.; Yu, Billy T. W. - In: The TQM journal : the international review of … 23 (2011) 1, pp. 59-72

Persistent link: https://www.econbiz.de/10008938682

Continuous improvement competence, employee creativity, and new service development performance : a frontline employee perspective

Yang, Yefei; Lee, Peter K. C.; Cheng, T. C. E. - In: International journal of production economics 171 (2016), pp. 275-288

Persistent link: https://www.econbiz.de/10011437383

Buyers' perceptions on the impact of strategic purchasing on dyadic quality performances

Yeung, Kwong; Cheng, T. C. E.; Lee, Peter K. C. - In: International journal of production economics 168 (2015), pp. 321-330

Persistent link: https://www.econbiz.de/10011385208

Do task- and relation-oriented customers co-create a better quality of service? : an empirical study of customer-dominant logic

Cheung, Fung Yi Millissa; To, Wai Ming - In: Management decision : MD 53 (2015) 1, pp. 179-197

Persistent link: https://www.econbiz.de/10010520362