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The impact of quality management systems on the performance of manufacturing firms

Kafetzopoulos, Dimitrios P.; Psomas, Evangelos L.; … - In: International Journal of Quality & Reliability Management 32 (2015) 4, pp. 381-399

Purpose – The purpose of this paper is to provide additional evidence of the impact of ISO 9001 effectiveness on three dimensions of a firm’s performance, namely product quality, operational performance and business performance. Design/methodology/approach – The analysis includes an...

Persistent link: https://www.econbiz.de/10014802235

Core process management practices, quality tools and quality improvement in ISO 9001 certified manufacturing companies

Psomas, Evangelos L.; Fotopoulos, Christos V.; … - In: Business process management journal 17 (2011) 3, pp. 437-460

Persistent link: https://www.econbiz.de/10009245160

The impact of ISO 9001 effectiveness on the performance of service companies

Psomas, Evangelos L.; Pantouvakis, Angelos; … - In: Managing service quality : MSQ ; an international journal 23 (2013) 2, pp. 149-164

Persistent link: https://www.econbiz.de/10009728562

The impact of quality management systems on the performance of manufacturing firms

Kafetzopoulos, Dimitrios P.; Psomas, Evangelos L.; … - In: International journal of quality & reliability management 32 (2015) 4, pp. 381-399

Persistent link: https://www.econbiz.de/10011305178

The effectiveness of the ISO 9001 quality management system in service companies

Psomas, Evangelos L. - In: Total quality management & business excellence : an … 24 (2013) 7, pp. 769-781

Persistent link: https://www.econbiz.de/10009783428

The impact of “soft” and “hard” TQM elements on quality management results

Fotopoulos, Christos B.; Psomas, Evangelos L. - In: International Journal of Quality & Reliability Management 26 (2009) 2, pp. 150-163

Purpose – The purpose of this paper is to explore the relationships between “soft” and “hard” TQM elements and quality management results. Design/methodology/approach – Empirical data were drawn from 370 Greek companies using the questionnaire method. Confirmatory Factor Analysis was...

Persistent link: https://www.econbiz.de/10014800517

The structural relationships between TQM factors and organizational performance

Fotopoulos, Christos V.; Psomas, Evangelos L. - In: The TQM journal : the international review of … 22 (2010) 5, pp. 539-552

Persistent link: https://www.econbiz.de/10008662613

Investigating total quality management practice's inter-relationships in ISO 9001:2000 certified organisations

Fotopoulos, Christos V.; Psomas, Evangelos L.; Vouzas, … - In: Total quality management & business excellence : an … 21 (2010) 5/6, pp. 503-515

Persistent link: https://www.econbiz.de/10003995847

ISO 9001:2000 implementation in the Greek food sector

Fotopoulos, Christos V.; Psomas, Evangelos L.; Vouzas, … - In: The TQM journal : the international review of … 22 (2010) 2, pp. 129-142

Persistent link: https://www.econbiz.de/10003996260

Total quality management practices and results in food companies

Psomas, Evangelos L.; Fotopoulos, Christos V. - In: The international journal of productivity and … 59 (2010) 7, pp. 668-687

Persistent link: https://www.econbiz.de/10008778220