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In recent years, growth in the demand for emergency medical services along with decline in the number of hospitals with emergency departments (EDs) has led to overcrowding. In periods of overcrowding, an ED can request the Emergency Medical Services (EMS) agency to divert incoming ambulances to...
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Traditional queuing theory assumes types are known or perfectly observed, and each type is typically put in its type-specific queue which is prioritized using some version of the celebrated c-mu rule; we call this type-based queueing. We study feature-based priority queuing where types are not...
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