Similar Search Results

Analysis of a last come first served queueing system with customer abandonment

Jouini, Oualid - In: Computers & operations research : and their … 39 (2012) 12, pp. 3040-3045

Persistent link: https://www.econbiz.de/10009576551

Fleet sizing of trucks for an inter-facility material handling system using closed queueing networks

Amjath, Mohamed; Kerbache, Laoucine; Smith, James MacGregor - In: Operations research perspectives 9 (2022), pp. 1-15

Material handling systems (MHS) are integral to logistics functions by providing various supports such as handling, moving, and storing materials in manufacturing and service organisations. This study considers determining the optimal size of a homogeneous fleet of trucks to be outsourced (or...

Persistent link: https://www.econbiz.de/10014245378

Queueing models for full-flexible multi-class call centers with real-time anticipated delays

Jouini, Oualid; Dallery, Yves; Akşin, Zeynep - In: International journal of production economics 120 (2009) 2, pp. 389-399

Persistent link: https://www.econbiz.de/10003888406

Online scheduling policies for multiclass call centers with impatient customers

Jouini, Oualid; Pot, Auke; Koole, Ger M.; Dallery, Yves - In: European journal of operational research : EJOR 207 (2010) 1, pp. 258-268

Persistent link: https://www.econbiz.de/10003997229

Call centers with delay information : models and insights

Jouini, Oualid; Akşin, Zeynep; Dallery, Yves - In: Manufacturing & service operations management : M & SOM 13 (2011) 4, pp. 534-548

Persistent link: https://www.econbiz.de/10009388119

Call centers with hyperexponential patience modeling

Roubos, Alex; Jouini, Oualid - In: International journal of production economics 141 (2013) 1, pp. 307-315

Persistent link: https://www.econbiz.de/10009685649

Staffing a call center with uncertain non-stationary arrival rate and flexibility

Liao, Shuangqing; Koole, Ger M.; Van Delft, Christian; … - In: OR spectrum : quantitative approaches in management 34 (2012) 3, pp. 691-721

Persistent link: https://www.econbiz.de/10009559848

A flexible architecture for call centres with skill-based routing

Legros, Benjamin; Jouini, Oualid; Dallery, Yves - In: International journal of production economics 159 (2015), pp. 192-207

Persistent link: https://www.econbiz.de/10010479239

Call center delay announcement using a newsvendor-like performance criterion

Jouini, Oualid; Akşin, Zeynep; Karaesmen, Fikri; … - In: Production and operations management : an international … 24 (2015) 4, pp. 587-604

Persistent link: https://www.econbiz.de/10011282790

On the scheduling of operations in a chat contact center

Legros, Benjamin; Jouini, Oualid - In: European journal of operational research : EJOR 274 (2019) 1, pp. 303-316

Persistent link: https://www.econbiz.de/10011990069