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Der gläserne Kunde
Davenport, Thomas H.; Harris, Jeanne G. - In: Harvard-Business-Manager : das Wissen der Besten 29 (2007) 8, pp. 88-99
Persistent link: https://www.econbiz.de/10003501882
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Managing customer knowledge in electronic commerce
Davenport, Thomas H.; Jarvenpaa, Sirkka L. - In: Knowledge management and networked environments : …, (pp. 41-60). 2003
Persistent link: https://www.econbiz.de/10001753269
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How do they know their customers so well?
Davenport, Thomas H.; Harris, Jeanne G.; Kohli, Ajay Kumar - In: Strategies for e-business success, (pp. 177-200). 2001
Persistent link: https://www.econbiz.de/10001668300
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Customer experience analytics : how customers can better guide your web and app design decisions
Arikan, Akin - 2023 - 1st edition
Persistent link: https://www.econbiz.de/10014417699