//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Academic Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Robot"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Number 4 - The impact of expec...
Similar by person
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Robot
Consumer behaviour
162
Konsumentenverhalten
150
Service quality
67
Dienstleistungsqualität
65
Customer satisfaction
58
Beziehungsmarketing
56
Relationship marketing
56
Kundenzufriedenheit
50
Dienstleistungssektor
44
Service industry
38
Corporate social responsibility
30
Beschwerdemanagement
28
Complaint management
28
Corporate Social Responsibility
26
Emotion
23
Gastronomie
23
Hotel industry
23
Hotellerie
23
Restaurant industry
23
Experiment
21
Hospitality industry
21
Gastgewerbe
20
USA
20
United States
20
Artificial intelligence
19
Customer service
19
Kundenservice
19
Künstliche Intelligenz
18
Services marketing
18
Dienstleistung
16
Dienstleistungsmarketing
16
Marketing
16
Roboter
16
Preismanagement
15
Pricing strategy
15
Services
14
Advertising effects
13
Werbewirkung
13
Service management
12
more ...
less ...
Online availability
All
Undetermined
12
Free
4
Type of publication
All
Article
16
Type of publication (narrower categories)
All
Article in journal
12
Aufsatz in Zeitschrift
12
Aufsatz im Buch
4
Book section
4
Language
All
English
16
Author
All
Wirtz, Jochen
13
Kunz, Werner H.
6
Paluch, Stefanie
6
Pitardi, Valentina
4
Mattila, Anna S.
3
Choi, Sungwoo
2
Kim, Hyunsu
2
Liu, Qing
2
So, Kevin Kam Fung
2
Bolton, Lisa E.
1
Borghi, Matteo
1
Chew, Patricia Y. P.
1
Ding, Xin
1
Fang, Xiang
1
Hofmeister, Johannes
1
Kowalkowski, Christian
1
Lin, Ingrid Y.
1
Mariani, Marcello M.
1
Vega, Rodrigo P.
1
more ...
less ...
Published in...
All
International journal of hospitality management
2
Tourism management : research, policies, practice
2
A Research Agenda for Service Marketing
1
Contemporary Trends in Marketing : Problems, Processes and Prospects
1
European journal of marketing
1
Italian journal of marketing : ITJM
1
Journal of service management
1
Journal of service research
1
Marketing Weiterdenken : Zukunftspfade für eine marktorientierte Unternehmensführung
1
Organizational dynamics : a quarterly review of organizational behavior for professional managers
1
Psychology & marketing
1
Research handbook on services management
1
The journal of business & industrial marketing
1
The service industries journal
1
more ...
less ...
Source
All
ECONIS (ZBW)
16
Showing
1
-
10
of
16
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Organizational ambidexterity : cost-effective service excellence, service robots, and artificial intelligence
Wirtz, Jochen
- In:
Organizational dynamics : a quarterly review of …
49
(
2020
)
3
,
pp. 1-9
Persistent link: https://www.econbiz.de/10012290782
Saved in:
2
Service robots, agency and embarrassing service encounters
Pitardi, Valentina
;
Wirtz, Jochen
;
Paluch, Stefanie
; …
- In:
Journal of service management
33
(
2022
)
2
,
pp. 389-414
Persistent link: https://www.econbiz.de/10012880733
Saved in:
3
Intelligent automation, service robots, and AI : the service revolution is in full swing
Kunz, Werner H.
;
Wirtz, Jochen
;
Paluch, Stefanie
- In:
Contemporary Trends in Marketing : Problems, Processes …
,
(pp. 93-110)
.
2023
Persistent link: https://www.econbiz.de/10014338924
Saved in:
4
The impact of service robots on customer satisfaction online ratings : the moderating effects of rapport and contextual review factors
Borghi, Matteo
;
Mariani, Marcello M.
;
Vega, Rodrigo P.
; …
- In:
Psychology & marketing
40
(
2023
)
11
,
pp. 2355-2369
Persistent link: https://www.econbiz.de/10014432406
Saved in:
5
Service robots : applying social exchange theory to better understand human-robot interactions
Kim, Hyunsu
;
So, Kevin Kam Fung
;
Wirtz, Jochen
- In:
Tourism management : research, policies, practice
92
(
2022
),
pp. 1-15
Persistent link: https://www.econbiz.de/10013326674
Saved in:
6
Service robots and the future of services
Paluch, Stefanie
;
Wirtz, Jochen
;
Kunz, Werner H.
- In:
Marketing Weiterdenken : Zukunftspfade für eine …
,
(pp. 423-435)
.
2020
Persistent link: https://www.econbiz.de/10012301924
Saved in:
7
The service robot revolution
Paluch, Stefanie
;
Wirtz, Jochen
;
Kunz, Werner H.
- In:
Research handbook on services management
,
(pp. 296-308)
.
2022
Persistent link: https://www.econbiz.de/10014452658
Saved in:
8
Service robots and their implications for service delivery
Wirtz, Jochen
;
Kunz, Werner H.
;
Paluch, Stefanie
; …
- In:
A Research Agenda for Service Marketing
,
(pp. 23-43)
.
2024
Persistent link: https://www.econbiz.de/10014517864
Saved in:
9
How intelligent automation, service robots, and AI will reshape service products and their delivery
Wirtz, Jochen
;
Pitardi, Valentina
- In:
Italian journal of marketing : ITJM
2023
(
2023
)
3
,
pp. 289-300
Persistent link: https://www.econbiz.de/10014330947
Saved in:
10
Metaperception benefits of service robots in uncomfortable service encounters
Pitardi, Valentina
;
Wirtz, Jochen
;
Paluch, Stefanie
; …
- In:
Tourism management : research, policies, practice
105
(
2024
),
pp. 1-14
Persistent link: https://www.econbiz.de/10015072985
Saved in:
1
2
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->