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Impact of quality management practices on performance stimulating growth : Empirical evidence from Indian IT enabled service SMEs

Basu, Rana; Bhola, Prabha - In: International Journal of Quality & Reliability Management 33 (2016) 8, pp. 1179-1201

Purpose The purpose of this paper is to explore and identify the contextual quality management practices (QMP) and to empirically examine their underlying dimensions and its direct influence or association with performance in context to Indian IT enabled service small- and mid-size enterprises...

Persistent link: https://www.econbiz.de/10014802169

Exploring quality management practices and its pattern analysis in Indian service SMEs

Basu, Rana; Bhola, Prabha - In: Journal of enterprising culture 23 (2015) 2, pp. 199-235

Persistent link: https://www.econbiz.de/10011525537

Critical linkages between quality management practices and performance from Indian IT enabled service SMEs

Basu, Rana; Bhola, Prabha; Ghosh, Indranil; Dan, Pranab K. - In: Total quality management & business excellence : an … 29 (2018) 8, pp. 881-919

Persistent link: https://www.econbiz.de/10011884022

Impact of quality management practices on performance stimulating growth : empirical evidence from Indian IT enabled service SMEs

Basu, Rana; Bhola, Prabha - In: International journal of quality & reliability management 33 (2016) 8, pp. 1179-1201

Persistent link: https://www.econbiz.de/10011606503

Integrating fuzzy MCDM methodology to investigate quality management practices in Indian digital service SMEs

Basu, Rana; Bhola, Prabha - In: International journal of services and operations management 25 (2016) 2, pp. 173-205

Persistent link: https://www.econbiz.de/10011636414

Neoteric quality improvement approach in resource constrained Indian service SMEs : a concept note

Basu, Rana; Bhola, Prabha; Dan, Pranab K. - In: International journal of productivity and quality … 21 (2017) 4, pp. 516-531

Persistent link: https://www.econbiz.de/10011816883

A framework of quality management practices for Indian service SMEs

Basu, Rana; Bhola, Prabha; Das, Manik Chandra - In: Quality management journal : QMJ 27 (2020) 1, pp. 62-75

Persistent link: https://www.econbiz.de/10012308956

Modelling interrelationships of quality management, information technology and entrepreneurial culture and their impact on performance from Indian IT enabled service SMEs

Basu, Rana; Bhola, Prabha - In: Benchmarking : an international journal 29 (2022) 7, pp. 2177-2201

Persistent link: https://www.econbiz.de/10013371197

An approach to identify issues affecting ERP implementation in Indian SMEs

Basu, Rana; Upadhyay, Parijat; Das, Manik Chandra; Dan, … - In: Journal of industrial engineering and management : JIEM 5 (2012) 1, pp. 133-154

Purpose: The purpose of this paper is to present the findings of a study which is based on the results of a comprehensive compilation of literature and subsequent analysis of ERP implementation success issues in context to Indian Small and Medium scale Enterprises (SME’s). This paper attempts...

Persistent link: https://www.econbiz.de/10011900016