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Performance productivity and quality of frontline employees in service organizations
Singh, Jagdip - 1999
Persistent link: https://www.econbiz.de/10001468213
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Boundary work and customer connectivity in B2B front lines
Singh, Jagdip; Marinova, Detelina; Brown, Steven P. - In: Handbook of business-to-business marketing, (pp. 433-455). 2012
Persistent link: https://www.econbiz.de/10009500134
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Bottom-up learning in marketing frontlines : conceptualization, processes, and consequences
Ye, Jun; Marinova, Detelina; Singh, Jagdip - In: Journal of the Academy of Marketing Science 40 (2012) 6, pp. 821-844
Persistent link: https://www.econbiz.de/10009679032
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Customer query handling in sales interactions
Singh, Sunil; Marinova, Detelina; Singh, Jagdip; Evans, … - In: Journal of the Academy of Marketing Science 46 (2018) 5, pp. 837-856
Persistent link: https://www.econbiz.de/10011924771
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The emergent field of organizational frontlines
Singh, Jagdip; Brady, Michael; Arnold, Todd; Brown, Tom - In: Journal of service research : JSR 20 (2017) 1, pp. 3-11
Persistent link: https://www.econbiz.de/10011647467