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~subject:"Service adaptive behavior"
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Service adaptive behavior
Consumer behaviour
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Chou, Cindy Yunhsin
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Journal of service theory and practice
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Service business
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ECONIS (ZBW)
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"Yes, I know you" : the role of source familiarity in the relationship between service adaptive behavior and customer satisfaction
Shen, Yung-Cheng
;
Lin, Heng-Yu
;
Chou, Cindy Yunhsin
; …
- In:
Journal of service theory and practice
32
(
2022
)
5
,
pp. 620-639
Persistent link: https://www.econbiz.de/10013349361
Saved in:
2
Employee perceived meaning of work and service adaptive behavior : a psychological resourcefulness perspective
Chou, Cindy Yunhsin
;
Shen, Yung-Cheng
;
Wu, Po Han
;
Lin, …
- In:
Service business
16
(
2022
)
4
,
pp. 1035-1063
Persistent link: https://www.econbiz.de/10013459522
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