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Service experience
Relationship marketing
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Beziehungsmarketing
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Bank
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Consumer behaviour
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Dienstleistungsqualität
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Service quality
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Customer satisfaction
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Bankenkrise
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Emotion
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Memorable customer experience
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Organisationale Ambidextrie
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Spain
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Spanien
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Unternehmenserfolg
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Bankgeschäft
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Betriebliche Wertschöpfung
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Born globals
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Guillén, Marta Estrada
2
Moliner Tena, Miguel Angel
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Moliner-Tena, Miguel A.
1
Monferrer Tirado, Diego
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Monferrer-Tirado, Diego
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Vidal-Meliá, Lidia
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Journal of retailing and consumer services
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The journal of services marketing
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ECONIS (ZBW)
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Co-creating customer experiences in service ecosystems : a study in a tourist destination
Monferrer Tirado, Diego
;
Moliner Tena, Miguel Angel
; …
- In:
The journal of services marketing
38
(
2024
)
10
,
pp. 1-16
Persistent link: https://www.econbiz.de/10015207222
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2
Memorable customer experiences and autobiographical memories : from service experience to word of mouth
Moliner-Tena, Miguel A.
;
Monferrer-Tirado, Diego
; …
- In:
Journal of retailing and consumer services
72
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014253530
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