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A history of research in service operations: what's the big idea?

Chase, Richard B.; Apte, Uday M. - In: Journal of operations management 25 (2007) 2, pp. 375-386

Persistent link: https://www.econbiz.de/10003443472

Revisiting "where does the customer fit in a service operation?" : background and future development of contact theory

Chase, Richard B. - 2010

Persistent link: https://www.econbiz.de/10003968677

Global outsourcing of information processing services

Apte, Uday M.; Mason, Richard O. - In: The service productivity and quality challenge, (pp. 169-202). 1995

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Sharing economy services : business model generation

Apte, Uday M.; Davis, Mark M. - In: California management review 61 (2019) 2, pp. 104-131

Persistent link: https://www.econbiz.de/10012175433

Service industrialization, employment and wages in the US information economy

Nath, Hiranya K.; Apte, Uday M.; Karmarkar, Uday S. - 2020

Persistent link: https://www.econbiz.de/10012250001

Service Industrialization, Employment and Wages in the US Information Economy

Nath, Hiranya K.; Apte, Uday M.; Karmarkar, Uday S. - 2020

The US economy has undergone signiﬁcant shifts towards services and towards information intensive industries. The latter trend has been driven by advances in information technology. These advances have concurrently led to substantial changes in the production and delivery of services,...

Persistent link: https://www.econbiz.de/10014092426