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~subject:"Service industry"
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Service industry
Customer satisfaction
34
Consumer behaviour
33
Konsumentenverhalten
31
Beziehungsmarketing
28
Relationship marketing
28
Innovation
23
Kundenzufriedenheit
23
Theorie
23
Theory
23
Conjoint analysis
20
Conjoint-Analyse
20
Dienstleistungsqualität
17
Service quality
17
Dienstleistung
16
Dienstleistungssektor
16
Services
16
Market research
15
Marktforschung
15
Experiment
14
Service innovation
13
Customer integration
12
Kundenintegration
12
Sweden
12
Schweden
11
Customer experience
10
Dienstleistungsinnovation
10
Dienstleistungsmanagement
10
Service management
10
Value creation
10
Betriebliche Wertschöpfung
9
Conjoint Measurement
9
Customer service
9
Kundenservice
9
Innovation management
8
Innovationsmanagement
8
Emotion
7
Perception
7
Deutschland
6
Dienstleistungsmarketing
6
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8
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13
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3
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11
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11
Aufsatz im Buch
3
Book section
3
Collection of articles of several authors
1
Sammelwerk
1
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English
15
German
1
Author
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Gustafsson, Anders
16
Witell, Lars
7
Kristensson, Per
5
McColl-Kennedy, Janet R.
4
Edvardsson, Bo
3
Snyder, Hannah
3
Field, Joy M.
2
Fombelle, Paul
2
Fotheringham, Darima
2
Huang, Ming-Hui
2
Lemon, Katherine N.
2
Ostrom, Amy L.
2
Sirianni, Nancy J.
2
Subramony, Mahesh
2
Aksoy, Lerzan
1
Bolton, Ruth N.
1
Bone, Sterling
1
Brady, Michael K.
1
Choi, Sunmee
1
Enquist, Bo
1
Fombelle, Paul W.
1
Gregoire, Yany
1
Johnson, Michael D.
1
Martin, Drew
1
Schirr, Gary R.
1
Sousa, Rui
1
Tse, David K.
1
Voorhees, Clay M.
1
Walkowiak, Travis
1
Witell, Lars.
1
Wuenderlich, Nancy V.
1
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University of Michigan / Business School
1
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Journal of business research : JBR
4
Journal of service management
3
Journal of service research
3
Advances in services innovations
1
Am Puls wirtschaftlicher Entwicklung : Dienstleistungstrends
1
The handbook of innovation and services : a multi-disciplinary perspective
1
The journal of services marketing
1
University of Michigan Business School management series
1
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ECONIS (ZBW)
16
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1
Competing in a service economy : how to create a competitive advantage through service development and innovation
Gustafsson, Anders
;
Johnson, Michael D.
-
2003
-
1. ed.
Persistent link: https://www.econbiz.de/10001719031
Saved in:
2
Customer co-creation in service innovation : a matter of communication?
Gustafsson, Anders
;
Kristensson, Per
;
Witell, Lars
- In:
Journal of service management
23
(
2012
)
3
,
pp. 311-327
Persistent link: https://www.econbiz.de/10009619172
Saved in:
3
Small details that marke big differences : a radical approach to consumption experience as a firm's differentiating strategy
Bolton, Ruth N.
;
Gustafsson, Anders
;
McColl-Kennedy, …
- In:
Journal of service management
25
(
2014
)
2
,
pp. 253-274
Persistent link: https://www.econbiz.de/10010343471
Saved in:
4
Service infusion in manufacturing industries
Gustafsson, Anders
(
contributor
)
-
2010
Persistent link: https://www.econbiz.de/10008749749
Saved in:
5
Kundenintegration in der Dienstleistungsentwicklung : Erfahrungen aus Schweden
Edvardsson, Bo
;
Gustafsson, Anders
;
Witell, Lars
- In:
Am Puls wirtschaftlicher Entwicklung : Dienstleistungstrends
,
(pp. 29-40)
.
2011
Persistent link: https://www.econbiz.de/10008908837
Saved in:
6
Success factors in new service development and value creation through services
Edvardsson, Bo
;
Gustafsson, Anders
;
Enquist, Bo
- In:
Advances in services innovations
,
(pp. 165-183)
.
2007
Persistent link: https://www.econbiz.de/10003387969
Saved in:
7
Service innovation, renewal, and adoption/rejection in dynamic global contexts
Martin, Drew
;
Gustafsson, Anders
;
Choi, Sunmee
- In:
Journal of business research : JBR
69
(
2016
)
7
,
pp. 2397-2400
Persistent link: https://www.econbiz.de/10011490963
Saved in:
8
Identifying categories of service innovation : a review and synthesis of the literature
Snyder, Hannah
;
Witell, Lars
;
Gustafsson, Anders
; …
- In:
Journal of business research : JBR
69
(
2016
)
7
,
pp. 2401-2408
Persistent link: https://www.econbiz.de/10011490968
Saved in:
9
Defining service innovation : a review and synthesis
Witell, Lars
;
Snyder, Hannah
;
Gustafsson, Anders
; …
- In:
Journal of business research : JBR
69
(
2016
)
8
,
pp. 2863-2872
Persistent link: https://www.econbiz.de/10011507784
Saved in:
10
Conducting service research that matters
Gustafsson, Anders
;
Aksoy, Lerzan
;
Brady, Michael K.
; …
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 425-429
Persistent link: https://www.econbiz.de/10011418248
Saved in:
1
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