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~subject:"Service industry"
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Subject
All
Service industry
Consumer behaviour
64
Beziehungsmarketing
61
Relationship marketing
61
Konsumentenverhalten
59
Customer satisfaction
50
Dienstleistungsqualität
44
Kundenzufriedenheit
44
Service quality
44
Services
38
Dienstleistung
34
Kundenintegration
30
Customer integration
29
Customer experience
28
Service-dominant logic
26
Dienstleistungssektor
25
Innovation
25
Service-Dominant Logic
23
Betriebliche Wertschöpfung
21
Sweden
21
Value creation
21
Dienstleistungsmarketing
20
Schweden
20
Service innovation
19
Services marketing
19
Beschwerdemanagement
15
Complaint management
15
Customer service
14
Dienstleistungsinnovation
14
Innovationsmanagement
14
Kundenservice
14
Dienstleistungsmanagement
12
Innovation management
12
Lieferantenmanagement
12
Service management
12
Supplier relationship management
12
Theorie
12
Theory
12
United Kingdom
12
Großbritannien
10
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Online availability
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Undetermined
13
Type of publication
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Article
20
Book / Working Paper
5
Type of publication (narrower categories)
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Article in journal
13
Aufsatz in Zeitschrift
13
Aufsatz im Buch
7
Book section
7
Aufsatzsammlung
1
Collection of articles of several authors
1
Company information
1
Firmeninformation
1
Sammelwerk
1
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Language
All
English
22
Swedish
2
German
1
Author
All
Edvardsson, Bo
24
Witell, Lars
6
Enquist, Bo
3
Gustafsson, Anders
3
Kristensson, Per
3
Reynoso, Javier
3
Andreassen, Tor Wallin
2
Colurcio, Maria
2
Edvinsson, Leif
2
Fisk, Raymond P.
2
Lervik-Olsen, Line
2
Nyström, Harry
2
Parasuraman, A.
2
Sebastiani, Roberta
2
Tronvoll, Bård
2
Aal, Kotaiba
1
Aal, Kotaiba Abdul
1
Anderson, Laurel
1
Bateson, John E. G.
1
Berry, Leonard L.
1
Bitner, Mary Jo
1
Bowen, David E.
1
Brodie, Roderick J.
1
Brown, Stephen Walter
1
Chase, Richard B.
1
Di Pietro, Laura
1
Fundin, Anders
1
Gremyr, Ida
1
Grönroos, Christian
1
Guglielmetti Mugion, Roberta
1
Gustaffson, Anders
1
Jaakkola, Elina
1
Jonas, Julia M.
1
Jouny-Rivier, Elodie
1
Klaus, Philipp
1
Koskela-Huotari, Kaisa
1
Letaifa, Soumaya Ben
1
Löfberg, Nina
1
Magnusson, Leif
1
McColl-Kennedy, Janet R.
1
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Published in...
All
Journal of service management
4
The journal of services marketing
3
Business transformation for a sustainable future
2
Journal of business research : JBR
2
Journal of service research : JSR
2
Advances in services innovations
1
Am Puls wirtschaftlicher Entwicklung : Dienstleistungstrends
1
Implementing international services : a tailorable method for market assessment, modularization, and process transfer
1
Management, organizations and society
1
Routledge series in management, organization and society
1
Services science : fundamentals, challenges and future developments
1
Springer eBook Collection
1
The handbook of innovation and services : a multi-disciplinary perspective
1
The journal of business & industrial marketing
1
The service industries journal
1
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Source
All
ECONIS (ZBW)
25
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1
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10
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25
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1
Editorial: the "nip and tuck" service framework : bright and dark side of beautification/modification services
Tsiotsou, Rodoula H.
;
Klaus, Philipp
- In:
The journal of services marketing
36
(
2022
)
1
,
pp. 1-8
Persistent link: https://www.econbiz.de/10012798375
Saved in:
2
Management i tjänstesamhället
Edvardsson, Bo
(
contributor
)
-
1988
-
1. upl
Persistent link: https://www.econbiz.de/10000740280
Saved in:
3
Internationalisation in service companies
Edvardsson, Bo
- In:
The service industries journal
13
(
1993
)
1
,
pp. 80-97
Persistent link: https://www.econbiz.de/10001138043
Saved in:
4
Tjänstesverige
Edvardsson, Bo
;
Magnusson, Leif
-
1988
Persistent link: https://www.econbiz.de/10000754882
Saved in:
5
Learning from the pioneering founders of the service research field
Bowen, David E.
;
Fisk, Raymond P.
;
Bateson, John E. G.
; …
- In:
Journal of service management
34
(
2023
)
4
,
pp. 605-630
Persistent link: https://www.econbiz.de/10014338196
Saved in:
6
Customer integration in service innovation
Edvardsson, Bo
;
Gustafsson, Anders
;
Kristensson, Per
; …
- In:
The handbook of innovation and services : a …
,
(pp. 301-317)
.
2010
Persistent link: https://www.econbiz.de/10003953576
Saved in:
7
The internationalization process in service companies
Edvardsson, Bo
;
Edvinsson, Leif
;
Nyström, Harry
- In:
Implementing international services : a tailorable …
,
(pp. 15-34)
.
2011
Persistent link: https://www.econbiz.de/10009356749
Saved in:
8
Understanding new service development and service innovation through innovation modes
Gremyr, Ida
;
Witell, Lars
;
Löfberg, Nina
;
Edvardsson, Bo
; …
- In:
The journal of business & industrial marketing
29
(
2014
)
2
,
pp. 123-131
Persistent link: https://www.econbiz.de/10010248164
Saved in:
9
Kundenintegration in der Dienstleistungsentwicklung : Erfahrungen aus Schweden
Edvardsson, Bo
;
Gustafsson, Anders
;
Witell, Lars
- In:
Am Puls wirtschaftlicher Entwicklung : Dienstleistungstrends
,
(pp. 29-40)
.
2011
Persistent link: https://www.econbiz.de/10008908837
Saved in:
10
My customers are in my blind spot : are they changing and I cannot see it?
Wägar, Karolina
;
Roos, Inger
;
Ravald, Annika
; …
- In:
Journal of service research : JSR
15
(
2012
)
2
,
pp. 150-165
Persistent link: https://www.econbiz.de/10009548675
Saved in:
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