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~subject:"Service industry"
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Subject
All
Service industry
Beziehungsmarketing
51
Relationship marketing
51
Consumer behaviour
50
Konsumentenverhalten
46
Customer satisfaction
36
Services
35
Dienstleistungsqualität
34
Kundenzufriedenheit
34
Service quality
34
Dienstleistung
33
Customer experience
28
Kundenintegration
28
Customer integration
27
Dienstleistungssektor
25
Innovation
25
Service-dominant logic
25
Service-Dominant Logic
22
Sweden
21
Betriebliche Wertschöpfung
20
Schweden
20
Value creation
20
Service innovation
19
Dienstleistungsmarketing
16
Services marketing
15
Dienstleistungsinnovation
14
Innovationsmanagement
14
Innovation management
12
Dienstleistungsmanagement
11
Service management
11
Theorie
10
Theory
10
Customer service
9
Kundenservice
9
Lieferantenmanagement
9
Nachhaltige Entwicklung
9
Supplier relationship management
9
Sustainable development
9
Marketing management
8
Marketingmanagement
8
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Online availability
All
Undetermined
13
Type of publication
All
Article
20
Book / Working Paper
5
Type of publication (narrower categories)
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Article in journal
13
Aufsatz in Zeitschrift
13
Aufsatz im Buch
7
Book section
7
Aufsatzsammlung
1
Collection of articles of several authors
1
Company information
1
Firmeninformation
1
Sammelwerk
1
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Language
All
English
22
Swedish
2
German
1
Author
All
Edvardsson, Bo
24
Witell, Lars
6
Enquist, Bo
3
Gustafsson, Anders
3
Kristensson, Per
3
Reynoso, Javier
3
Andreassen, Tor Wallin
2
Colurcio, Maria
2
Edvinsson, Leif
2
Fisk, Raymond P.
2
Lervik-Olsen, Line
2
Nyström, Harry
2
Parasuraman, A.
2
Sebastiani, Roberta
2
Tronvoll, Bård
2
Aal, Kotaiba
1
Aal, Kotaiba Abdul
1
Anderson, Laurel
1
Bateson, John E. G.
1
Berry, Leonard L.
1
Bitner, Mary Jo
1
Bowen, David E.
1
Brodie, Roderick J.
1
Brown, Stephen Walter
1
Chase, Richard B.
1
Di Pietro, Laura
1
Fundin, Anders
1
Gremyr, Ida
1
Grönroos, Christian
1
Guglielmetti Mugion, Roberta
1
Gustaffson, Anders
1
Jaakkola, Elina
1
Jonas, Julia M.
1
Jouny-Rivier, Elodie
1
Klaus, Philipp
1
Koskela-Huotari, Kaisa
1
Letaifa, Soumaya Ben
1
Löfberg, Nina
1
Magnusson, Leif
1
McColl-Kennedy, Janet R.
1
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Published in...
All
Journal of service management
4
The journal of services marketing
3
Business transformation for a sustainable future
2
Journal of business research : JBR
2
Journal of service research : JSR
2
Advances in services innovations
1
Am Puls wirtschaftlicher Entwicklung : Dienstleistungstrends
1
Implementing international services : a tailorable method for market assessment, modularization, and process transfer
1
Management, organizations and society
1
Routledge series in management, organization and society
1
Services science : fundamentals, challenges and future developments
1
Springer eBook Collection
1
The handbook of innovation and services : a multi-disciplinary perspective
1
The journal of business & industrial marketing
1
The service industries journal
1
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Source
All
ECONIS (ZBW)
25
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1
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10
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25
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1
Editorial: the "nip and tuck" service framework : bright and dark side of beautification/modification services
Tsiotsou, Rodoula H.
;
Klaus, Philipp
- In:
The journal of services marketing
36
(
2022
)
1
,
pp. 1-8
Persistent link: https://www.econbiz.de/10012798375
Saved in:
2
Management i tjänstesamhället
Edvardsson, Bo
(
contributor
)
-
1988
-
1. upl
Persistent link: https://www.econbiz.de/10000740280
Saved in:
3
Internationalisation in service companies
Edvardsson, Bo
- In:
The service industries journal
13
(
1993
)
1
,
pp. 80-97
Persistent link: https://www.econbiz.de/10001138043
Saved in:
4
Tjänstesverige
Edvardsson, Bo
;
Magnusson, Leif
-
1988
Persistent link: https://www.econbiz.de/10000754882
Saved in:
5
Learning from the pioneering founders of the service research field
Bowen, David E.
;
Fisk, Raymond P.
;
Bateson, John E. G.
; …
- In:
Journal of service management
34
(
2023
)
4
,
pp. 605-630
Persistent link: https://www.econbiz.de/10014338196
Saved in:
6
Customer integration in service innovation
Edvardsson, Bo
;
Gustafsson, Anders
;
Kristensson, Per
; …
- In:
The handbook of innovation and services : a …
,
(pp. 301-317)
.
2010
Persistent link: https://www.econbiz.de/10003953576
Saved in:
7
The internationalization process in service companies
Edvardsson, Bo
;
Edvinsson, Leif
;
Nyström, Harry
- In:
Implementing international services : a tailorable …
,
(pp. 15-34)
.
2011
Persistent link: https://www.econbiz.de/10009356749
Saved in:
8
Understanding new service development and service innovation through innovation modes
Gremyr, Ida
;
Witell, Lars
;
Löfberg, Nina
;
Edvardsson, Bo
; …
- In:
The journal of business & industrial marketing
29
(
2014
)
2
,
pp. 123-131
Persistent link: https://www.econbiz.de/10010248164
Saved in:
9
Kundenintegration in der Dienstleistungsentwicklung : Erfahrungen aus Schweden
Edvardsson, Bo
;
Gustafsson, Anders
;
Witell, Lars
- In:
Am Puls wirtschaftlicher Entwicklung : Dienstleistungstrends
,
(pp. 29-40)
.
2011
Persistent link: https://www.econbiz.de/10008908837
Saved in:
10
My customers are in my blind spot : are they changing and I cannot see it?
Wägar, Karolina
;
Roos, Inger
;
Ravald, Annika
; …
- In:
Journal of service research : JSR
15
(
2012
)
2
,
pp. 150-165
Persistent link: https://www.econbiz.de/10009548675
Saved in:
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