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Visualizing service operations
Sampson, Scott E. - In: Journal of service research : JSR 15 (2012) 2, pp. 182-198
Persistent link: https://www.econbiz.de/10009548672
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A strategic framework for task automation in professional services
Sampson, Scott E. - In: Journal of service research 24 (2021) 1, pp. 122-140
Persistent link: https://www.econbiz.de/10012426766
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Customer roles in service supply chains and opportunities for innovation
Sampson, Scott E.; Spring, Martin - In: The journal of supply chain management : a global … 48 (2012) 4, pp. 30-50
Persistent link: https://www.econbiz.de/10009665494
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Service supply chains : introducing the special topic forum
Sampson, Scott E.; Spring, Martin - In: The journal of supply chain management : a global … 48 (2012) 4, pp. 3-7
Persistent link: https://www.econbiz.de/10009665498
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Process coordination within a health care service supply network
Sampson, Scott E.; Schmidt, Glen; Gardner, John W.; Van … - In: Journal of business logistics : JBL 36 (2015) 4, pp. 355-373
Persistent link: https://www.econbiz.de/10011482515
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Modes of customer co-production for international service offerings
Sampson, Scott E.; Money, R. Bruce - In: Journal of service management 26 (2015) 4, pp. 625-647
Persistent link: https://www.econbiz.de/10011416772
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Revisiting "where does the customer fit in a service operation?" : background and future development of contact theory
Chase, Richard B. - 2010
Persistent link: https://www.econbiz.de/10003968677
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Wie erlebt der Kunde Ihren Service?
Chase, Richard B.; Dasu, Sriram - In: Harvard-Business-Manager : das Wissen der Besten 23 (2001) 6, pp. 88-94
Persistent link: https://www.econbiz.de/10001632152
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Service management effectiveness : balancing strategy, organization and human resources, operations, and marketing
Bowen, David Earl (contributor);  … - 1990 - 1. ed.
Persistent link: https://www.econbiz.de/10013548634
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Learning from the pioneering founders of the service research field
Bowen, David E.; Fisk, Raymond P.; Bateson, John E. G.; … - In: Journal of service management 34 (2023) 4, pp. 605-630
Persistent link: https://www.econbiz.de/10014338196