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~subject:"Service industry"
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Service industry
Consumer behaviour
41
Konsumentenverhalten
40
Relationship marketing
29
Beziehungsmarketing
27
Service quality
19
Innovation
16
Dienstleistungsqualität
15
Customer satisfaction
14
Dienstleistungssektor
13
Kundenzufriedenheit
13
Customer integration
11
Kundenintegration
11
Virtual reality
11
Virtuelle Realität
11
Customer service
10
Innovation management
9
Innovationsmanagement
9
marketing
9
Lieferantenmanagement
8
Social Web
8
Social web
8
Supplier relationship management
8
Kundenservice
7
Online retailing
7
Online-Handel
7
Customer experience
6
Dienstleistung
6
Internet marketing
6
Online-Marketing
6
Robot
6
Roboter
6
Services
6
Artificial intelligence
5
Betriebliche Wertschöpfung
5
Customer value
5
Kundenwert
5
Lieferkette
5
Marketing
5
Supply chain
5
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Undetermined
5
Free
3
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Article
12
Book / Working Paper
1
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Article in journal
11
Aufsatz in Zeitschrift
11
Arbeitspapier
1
Graue Literatur
1
Non-commercial literature
1
Working Paper
1
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English
13
Author
All
Mahr, Dominik
6
Wetzels, Martin
6
Odekerken-Schröder, Gaby
5
Patterson, Paul G.
4
Pauwels, Pieter
3
Ruyter, Ko de
3
Becker, Marc
2
Steins, Mark
2
Ciuchita, Robert
1
Daryanto, Ahmad
1
Faßnacht, Martin
1
Grewal, Dhruv
1
Huang, Ming-Hui
1
Huh, Jisu
1
Kalogeras, Nikos
1
Malthouse, Edward
1
Mathmann, Frank
1
Mennens, Kars
1
Moeller, Sabine
1
Noble, Stephanie
1
O'Cass, Aron
1
Russell-Bennett, Rebekah
1
Wetzels, M.
1
Wetzels, Ruud
1
de Ruyter, Ko
1
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Journal of service management
3
New challenges to international marketing
2
Industrial marketing management : the international journal for industrial and high-tech firms
1
Journal of business research : JBR
1
Journal of service research
1
Journal of service research : JSR
1
Journal of the Academy of Marketing Science
1
Research memorandum / METEOR
1
Service business
1
The journal of services marketing
1
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ECONIS (ZBW)
13
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13
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1
Service firms and customer loyalty programs : a regulatory fit perspective of reward preferences in a health club setting
Daryanto, Ahmad
;
Ruyter, Ko de
;
Wetzels, Martin
; …
- In:
Journal of the Academy of Marketing Science
38
(
2010
)
5
,
pp. 604-616
Persistent link: https://www.econbiz.de/10008747770
Saved in:
2
The propensity to continue internationalization : a study of entrepreneurial decision-making in Australian service firms
Pauwels, Pieter
;
Patterson, Paul G.
;
Ruyter, Ko de
; …
- In:
New challenges to international marketing
,
(pp. 11-36)
.
2009
Persistent link: https://www.econbiz.de/10003850168
Saved in:
3
Moving service research forward
Huang, Ming-Hui
;
Malthouse, Edward
;
Noble, Stephanie
; …
- In:
Journal of service research
24
(
2021
)
4
,
pp. 459-461
Persistent link: https://www.econbiz.de/10012662578
Saved in:
4
Special issue on critical issues in industrial and business-to-business services
O'Cass, Aron
;
Wetzels, Martin
- In:
Industrial marketing management : the international …
78
(
2019
),
pp. 1-5
Persistent link: https://www.econbiz.de/10012026074
Saved in:
5
Viewpoint : from Star Trek to "Service Trek" : these are the voyages of the service community
Wetzels, Martin
;
Wetzels, Ruud
;
Grewal, Dhruv
- In:
The journal of services marketing
39
(
2025
)
2
,
pp. 69-75
Persistent link: https://www.econbiz.de/10015207235
Saved in:
6
The service triad : an empirical study of service robots, customers and frontline employees
Odekerken-Schröder, Gaby
;
Mennens, Kars
;
Steins, Mark
; …
- In:
Journal of service management
33
(
2022
)
2
,
pp. 246-292
Persistent link: https://www.econbiz.de/10012880726
Saved in:
7
Technologies in service communication : looking forward
Mahr, Dominik
;
Huh, Jisu
- In:
Journal of service management
33
(
2022
)
4/5
,
pp. 648-656
Persistent link: https://www.econbiz.de/10013325734
Saved in:
8
A service science approach for improving healthy food experiences
Mahr, Dominik
;
Kalogeras, Nikos
;
Odekerken-Schröder, Gaby
- In:
Journal of service management
24
(
2013
)
4
,
pp. 435-471
Persistent link: https://www.econbiz.de/10009790187
Saved in:
9
Uncovering collaborative value creation patterns and establishing corresponding customer roles
Moeller, Sabine
;
Ciuchita, Robert
;
Mahr, Dominik
; …
- In:
Journal of service research : JSR
16
(
2013
)
4
,
pp. 471-487
Persistent link: https://www.econbiz.de/10010203524
Saved in:
10
Do we think and feel alike? : field evidence on developing a shared reality when dealing with service robots
Steins, Mark
;
Becker, Marc
;
Odekerken-Schröder, Gaby
; …
- In:
Journal of business research : JBR
180
(
2024
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014556472
Saved in:
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