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Service innovation and customer co-development

Edvardsson, Bo; Gustafsson, Anders; Kristensson, Per; … - 2010

Persistent link: https://www.econbiz.de/10003968932

Small details that marke big differences : a radical approach to consumption experience as a firm's differentiating strategy

Bolton, Ruth N.; Gustafsson, Anders; McColl-Kennedy, … - In: Journal of service management 25 (2014) 2, pp. 253-274

Persistent link: https://www.econbiz.de/10010343471

Success factors in new service development and value creation through services

Edvardsson, Bo; Gustafsson, Anders; Enquist, Bo - In: Advances in services innovations, (pp. 165-183). 2007

Persistent link: https://www.econbiz.de/10003387969

Service innovation, renewal, and adoption/rejection in dynamic global contexts

Martin, Drew; Gustafsson, Anders; Choi, Sunmee - In: Journal of business research : JBR 69 (2016) 7, pp. 2397-2400

Persistent link: https://www.econbiz.de/10011490963

Identifying categories of service innovation : a review and synthesis of the literature

Snyder, Hannah; Witell, Lars; Gustafsson, Anders; … - In: Journal of business research : JBR 69 (2016) 7, pp. 2401-2408

Persistent link: https://www.econbiz.de/10011490968

Defining service innovation : a review and synthesis

Witell, Lars; Snyder, Hannah; Gustafsson, Anders; … - In: Journal of business research : JBR 69 (2016) 8, pp. 2863-2872

Persistent link: https://www.econbiz.de/10011507784

Conducting service research that matters

Gustafsson, Anders; Aksoy, Lerzan; Brady, Michael K.; … - In: The journal of services marketing 29 (2015) 6/7, pp. 425-429

Persistent link: https://www.econbiz.de/10011418248

Mapping customer behaviour : a key to successful new service development and innovation

Gustafsson, Anders; Edvardsson, Bo; Sandén, Bodil - In: Innovation of strategic reflexivity, (pp. 140-163). 2015

Persistent link: https://www.econbiz.de/10010528829

Upframing service design and innovation for research impact

Patrício, Lia; Gustafsson, Anders; Fisk, Raymond P. - In: Journal of service research : JSR 21 (2018) 1, pp. 3-16

Persistent link: https://www.econbiz.de/10011855771

Service innovation

Gustafsson, Anders; Kristensson, Per; Schirr, Gary R.; … - 2016 - First edition.

1. Service as the key driver of growth -- 2. What is service innovation? -- 3. Value creation drives service innovation -- 4. Developing service innovations -- 5. Customers as cocreators in service innovation -- 6. Service innovation in goods-centric firms -- 7. The service innovator, tying it...

Persistent link: https://www.econbiz.de/10012683001