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Service management
Relationship marketing
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Consumer behaviour
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44
Customer satisfaction
36
Theory
32
Theorie
31
Customer integration
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Gustafsson, Anders
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5
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5
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4
Witell, Lars
4
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2
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2
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2
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2
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1
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1
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1
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Journal of service research : JSR
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Am Puls wirtschaftlicher Entwicklung : Dienstleistungstrends
1
International journal of services technology and management
1
Journal of business research : JBR
1
Journal of retailing
1
Journal of service research
1
Journal of the Academy of Marketing Science
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Managing Service Quality
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ECONIS (ZBW)
15
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1
Customer engagement : essence, dimensionality, and boundaries
Doorn, Jenny van
- In:
Journal of service research : JSR
14
(
2011
)
3
,
pp. 280-282
Persistent link: https://www.econbiz.de/10009383374
Saved in:
2
Engagement and experiences : comment on Brodie, Hollenbeek, Juric, and Ilic (2011)
Malthouse, Edward C.
;
Calder, Bobby J.
- In:
Journal of service research : JSR
14
(
2011
)
3
,
pp. 277-279
Persistent link: https://www.econbiz.de/10009383380
Saved in:
3
The perils of focusing on highly engaged customers
Libai, Barak
- In:
Journal of service research : JSR
14
(
2011
)
3
,
pp. 275-276
Persistent link: https://www.econbiz.de/10009383384
Saved in:
4
Customer engagement : opportunities and challenges for organizations
Bolton, Ruth N.
- In:
Journal of service research : JSR
14
(
2011
)
3
,
pp. 272-274
Persistent link: https://www.econbiz.de/10009383389
Saved in:
5
Customer engagement : conceptual domain, fundamental propositions, and implications for research
Brodie, Roderick J.
;
Hollebeek, Linda D.
;
Jurić, Biljana
; …
- In:
Journal of service research : JSR
14
(
2011
)
3
,
pp. 252-271
Persistent link: https://www.econbiz.de/10009383399
Saved in:
6
Advancing and consolidating knowledge about customer engagement
Brodie, Roderick J.
;
Hollebeek, Linda D.
- In:
Journal of service research : JSR
14
(
2011
)
3
,
pp. 283-284
Persistent link: https://www.econbiz.de/10009383364
Saved in:
7
Competing in a service economy : how to create a competitive advantage through service development and innovation
Gustafsson, Anders
;
Johnson, Michael D.
-
2003
-
1. ed.
Persistent link: https://www.econbiz.de/10001719031
Saved in:
8
Designing satisfying service encounters : website versus store touchpoints
Bolton, Ruth N.
;
Gustafsson, Anders
;
Tarasi, Crina O.
; …
- In:
Journal of the Academy of Marketing Science
50
(
2022
)
1
,
pp. 85-107
Persistent link: https://www.econbiz.de/10012819742
Saved in:
9
Kundenintegration in der Dienstleistungsentwicklung : Erfahrungen aus Schweden
Edvardsson, Bo
;
Gustafsson, Anders
;
Witell, Lars
- In:
Am Puls wirtschaftlicher Entwicklung : Dienstleistungstrends
,
(pp. 29-40)
.
2011
Persistent link: https://www.econbiz.de/10008908837
Saved in:
10
Degree of service-oriented in the pulp and paper industry
Davidsson, Nina
;
Edvardsson, Bo
;
Gustafsson, Anders
; …
- In:
International journal of services technology and management
11
(
2009
)
1
,
pp. 24-41
Persistent link: https://www.econbiz.de/10003848962
Saved in:
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