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~subject:"Service quality"
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Service quality
Consumer behaviour
113
Konsumentenverhalten
112
Emotion
34
Theorie
26
Theory
26
Customer satisfaction
23
Kundenzufriedenheit
22
Beziehungsmarketing
18
Relationship marketing
18
Dienstleistungsqualität
17
Salespeople
17
Verkaufspersonal
17
Personality psychology
15
Persönlichkeitspsychologie
15
Brand management
14
Markenführung
14
Marketing
14
Brand
13
Cognition
13
Ethics
13
Kognition
13
Markenartikel
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Marktforschung
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Ethik
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Measurement
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Messung
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Corporate social responsibility
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Experiment
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Markenimage
10
Market research
10
Marketing theory
10
Marketingtheorie
10
Arbeitszufriedenheit
9
Job satisfaction
9
Marketingmanagement
9
Organizational behaviour
9
Satisfaction
9
Verhalten in Organisationen
9
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Yi, Youjae
16
Park, Sang-June
6
Gong, Taeshik
5
Kim, Seo Young
3
Lee, Yeong-Ran
3
Bagozzi, Richard P.
1
Brady, Michael K.
1
Choi, Jin Nam
1
Choi, Sunhwa
1
Huang, Ming-Hui
1
Park, Jihye
1
Zhao, Xiaohong
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Total quality management & business excellence
5
Psychology & marketing
3
The service industries journal
3
Industrial marketing management : the international journal for industrial and high-tech firms
1
Journal of retailing and consumer services
1
Journal of service management
1
Journal of service research
1
Journal of service research : JSR
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Service business
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ECONIS (ZBW)
17
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1
Special issue: AI service and emotion
Bagozzi, Richard P.
(
ed.
);
Brady, Michael K.
(
ed.
); …
-
2022
Persistent link: https://www.econbiz.de/10013396070
Saved in:
2
Assessment of six alternative models of service quality
Park, Sang-June
;
Yi, Youjae
;
Lee, Yeong-Ran
- In:
Total quality management & business excellence
34
(
2023
)
3
,
pp. 364-396
Persistent link: https://www.econbiz.de/10013550177
Saved in:
3
Measuring service quality based on consumers' evaluation of services in competitive markets
Park, Sang-June
;
Yi, Youjae
- In:
Total quality management & business excellence
35
(
2024
)
15/16
,
pp. 1900-1913
Persistent link: https://www.econbiz.de/10015178460
Saved in:
4
Helping employees deal with dysfunctional customers : the underlying employee perceived justice mechanism
Gong, Taeshik
;
Yi, Youjae
;
Choi, Jin Nam
- In:
Journal of service research : JSR
17
(
2014
)
1
,
pp. 102-116
Persistent link: https://www.econbiz.de/10010356871
Saved in:
5
The effects of customer justice perception and affect on customer citizenship behavior and customer dysfunctional behavior
Yi, Youjae
;
Gong, Taeshik
- In:
Industrial marketing management : the international …
37
(
2008
)
7
,
pp. 767-783
Persistent link: https://www.econbiz.de/10003781768
Saved in:
6
The electronic service quality model : the moderating effect of customer self-efficacy
Yi, Youjae
;
Gong, Taeshik
- In:
Psychology & marketing
25
(
2008
)
7
,
pp. 587-601
Persistent link: https://www.econbiz.de/10003748328
Saved in:
7
The effect of service quality on customer satisfaction, loyalty, and happiness in five Asian countries
Gong, Taeshik
;
Yi, Youjae
- In:
Psychology & marketing
35
(
2018
)
6
,
pp. 427-442
Persistent link: https://www.econbiz.de/10011970145
Saved in:
8
The role of other customers during self-service technology failure
Yi, Youjae
;
Kim, Seo Young
- In:
Service business
11
(
2017
)
4
,
pp. 695-715
Persistent link: https://www.econbiz.de/10011914936
Saved in:
9
Embarrassed customers : the dark side of receiving help from others
Kim, Seo Young
;
Yi, Youjae
- In:
Journal of service management
28
(
2017
)
4
,
pp. 788-806
Persistent link: https://www.econbiz.de/10011731252
Saved in:
10
A composite measure of performance-expectation and performance-only measures
Park, Sang-June
;
Yi, Youjae
- In:
The service industries journal
37
(
2017
)
15/16
,
pp. 936-947
Persistent link: https://www.econbiz.de/10011847999
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