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Service quality
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Data envelopment analysis
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Road construction
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Road maintenance
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Medina-Borja, Alexandra
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AMS review : official publication of the Academy of Marketing Science
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Operations research in the public sector and nonprofit organizations
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Modeling social services performance : a four-stage DEA approach to evaluate fundraising efficiency, capacity building, service quality, and effectiveness in the nonprofit sector
Medina-Borja, Alexandra
;
Triantis, Konstantinos P.
- In:
Operations research in the public sector and nonprofit …
,
(pp. 285-307)
.
2014
Persistent link: https://www.econbiz.de/10010415387
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Customers' coping with interpersonal conflicts in intra and inter-cultural service encounters
Zourrig, Haithem
;
Chebat, Jean-Charles
;
Toffoli, Roy
; …
- In:
AMS review : official publication of the Academy of …
4
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2014
)
1/2
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pp. 21-31
Persistent link: https://www.econbiz.de/10010378847
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